What are the responsibilities and job description for the Member / Guest Services Representative position at Rumbling Bald on Lake Lure?
Description
The Member /Guest Services Representative provides prompt and courteous service to members and guests assisting with guest pass requests and offering general information about Rumbling Bald and the surrounding area.
This is a full-time position scheduled Saturday – Tuesday, 8:30am – 7:30pm. Benefits include health, dental, vision and life insurance, 401K, paid time off and access to Rumbling Bald amenities.
Join our team and be part of a welcoming, service-focused environment!
Requirements
Essential Job Duties:
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job:
The Member /Guest Services Representative provides prompt and courteous service to members and guests assisting with guest pass requests and offering general information about Rumbling Bald and the surrounding area.
This is a full-time position scheduled Saturday – Tuesday, 8:30am – 7:30pm. Benefits include health, dental, vision and life insurance, 401K, paid time off and access to Rumbling Bald amenities.
Join our team and be part of a welcoming, service-focused environment!
Requirements
Essential Job Duties:
- Assist members and guests with questions regarding the Guest Pass policy and process.
- Create accurate and timely guest passes in accordance with member requests.
- Prepare guest arrival packets.
- Make changes or cancellations to guest passes following company policy.
- Post and verify guest pass charges, ensuring accuracy of all postings, changes, and adjustments.
- Respond promptly and thoroughly to guest pass inquiries and concerns.
- Provide information about Rumbling Bald amenities, services, policies, area attractions, dining options, and directions.
- Answer all phone calls, voicemails, and emails in a courteous and efficient manner.
- Crosstrain as needed to develop a broader skillset and support other departments.
- Foster effective communication and collaboration with fellow Associates and other departments.
- Maintain the desk and lobby in a neat and organized manner.
- Performs other related duties as directed by the Guest Services / Lodging management.
- Associate’s degree preferred; high school diploma required.
- Minimum of 2 years’ experience in customer service.
- Proficient in Microsoft Excel and Word; comfortable navigating apps, software, and other advanced computer systems.
- Highly organized with strong attention to detail.
- Demonstrates a high degree of integrity and confidentiality.
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job:
- Regularly required to talk, hear, and communicate with others using clear and professional language.
- Must be able to sit or stand for extended periods of time.
- Occasionally required to move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance.
- Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping; must be able to use hands and fingers to handle or feel objects.
- Must have the dexterity and vision necessary to work on a computer and phone for extended periods.
