Social Care Navigator II

THIS IS AN ANTICIPATED POSITION.

CANDIDATES MUST APPLY DIRECTLY to Rural Health Network: https://form.jotform.com/RHNSCNY/rural-health-network-application-

Rural Health Network: Rural Health Network of South Central New York is a regional nonprofit organization based in Binghamton, NY that works to advance the health and well-being of rural people and communities. The mission of the Rural Health Network of South Central New York is to advance the health and well-being of rural people and communities.

Rural Health Network commits to creating an environment of belonging rooted in our shared values by:

1. Embracing the diversity within rural communities in South Central NY

2. Working in partnership with historically underserved populations

3. Recruiting and supporting a diverse workforce and Board of Directors

These commitments are starting points. Moving forward, we encourage a culture of openness and curiosity, valuing our collective experiences and perspectives.

Rural Health Network of South Central New York (RHNSCNY) Position Description

Position: Social Care Navigator (SCN) II

Position Type/Schedule: This position is full time, primarily falling between Monday-Friday 8:00am – 4:00pm (35 hours weekly/70 hours biweekly) but requires flexibility for evening and weekend hours as needed to fill client needs.

Benefits: Eligible benefits include 10 paid holidays annually, paid vacation and sick time, employee health insurance, dental and vision plan available, retirement plan, life insurance, Employee Assistance Program (EAP), additional benefits after 6-12 months of employment.

Rate of pay: $24.50

Reports to: Interim Executive Director

General Duties and Responsibilities: Provide support, training, and monitoring to Social Care Navigator I position(s). Carry a caseload to assist eligible Medicaid Members with screener/navigator services. Screen for level of need and navigate for needed and eligible services through the Unite Us system. (General duties and responsibilities may be subject to adjustments based on new and developing contracting opportunities.)

Supervisory Responsibilities: None

Specific Responsibilities: The responsibilities of the SCN II include, but are not limited to, the following:

1. Serve as a primary point of support and training for Social Care Navigator I positions.

2. Work directly with Leadership staff to ensure accurate process and procedure of engagement with eligible members of the community, including screenings, data entry, and navigation.

3. Conduct and document in-person, telephonic and mail outreach to assigned clients.

4. Utilizing provided screening forms and Unite Us portal, assess clients for needs and eligibility and navigate to eligible and available HRSN services. Monitor client successes and assist with challenges as needed.

5. Apply culturally sensitive and strengths-based approaches to client interactions and services.

6. Use required data and case management platforms as assigned for outreach.

7. Provide services to members of the community at Rural Health Network’s primary office and at satellite locations in the region.

8. Ensure timely, consistent data entry/retrieval including: client caseload and case notes utilizing electronic health records. Submit timely and accurate data input, records, reports, and evaluations.

9. Ensure confidentiality of all client information consistent with HIPAA regulations, RHNSCNY policies, primary healthcare site policies. Obtain consents as required by law and policies.

10. Serve as a member of the RHNSCNY staff team and seek ways to continuously improve and support the work of RHNSCNY. Identify and initiate effective ways to support, integrate and/or apply all RHNSCNY services to provide the maximum benefit to those served.

Work Environment and Conditions: Primary work location to be assigned at time of employment. Work location is subject to change should there be funding or contract changes.

Physical Demands: This position requires sitting and/or standing to the employee’s comfort level, in a designated workstation, which may or may not be shared with others. Frequent computer use is required.

Travel: Driving personal vehicle is required. This position requires employee to travel occasionally within the Rural Health Network SCNY’s multi-county services region and, on a rare occasion, outside of the region. Mileage will be reimbursed at the federal rate.

Required Skills:

• Interpersonal: interact with populations from a variety of backgrounds, strong listening skills, empathy and cultural sensitivity.

• Technology: collect and enter patient demographics and other data electronically. Experience with electronic medical records or care management platforms desired. Must be proficient in Google Suite, Microsoft Suite, and virtual meeting platforms.

• Time Management: respond to client needs and be accountable for program deliverables in an appropriate time frame.

• Problem Solving: work independently and within a care collaboration team to seek solutions which empower clients to overcome barriers.

• Writing skills: complete daily objective, accurate client progress notes.

Qualifications:

Required: Associates’ Degree in a related field combined with experience and skills.

Preferred: Bachelor’s Degree in health, human services, or related field.

Required: Prior relevant experience and transferable skills.

Valid driver’s license, proof of automobile insurance, and use of reliable vehicle for work-related travel purposes.

Additional Requirements: All Rural Health Network employees, volunteers, and service members are expected to support the organization’s mission, vision, and values. As a community health organization, Rural Health Network follows all CDC guidelines related to COVID-19 and strongly encourages all personnel to remain up to date with vaccinations. Community partnerships may require that staff in this position be fully vaccinated with original series and booster against COVID-19 and Flu.

EEO Statement: Rural Health Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to Apply : If interested, please use the following form to apply: https://form.jotform.com/RHNSCNY/rural-health-network-application-

Please submit a cover letter and resume. References and a writing sample at the time of application.

Job Type: Full-time

Pay: $24.50 per hour

Expected hours: 35 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Public Health

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Binghamton, NY 13904 (Required)

Ability to Relocate:

• Binghamton, NY 13904: Relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $25