Social Care Navigator Supervisor

WHO WE ARE: The Children’s Home of Wyoming Conference partners with children, families and communities throughout New York State to inspire hope, develop skills and cultivate healthy relationships for positive futures.

Position Summary: The Children's Home is partnering with Care Compass Collaborative (CCC) to provide Social Care Screening & Navigation services within Broome, Chenango, Tioga, and Tompkins counties. The Social Care Navigator (SCN) Supervisor is directly responsible for training, supporting, & overseeing all Social Care Navigators (SCNs), as well as completing SCN screening & navigation services as needed.

This role, with support from The Children's Home (CHWC) Senior Leadership, will serve as CHWC’s SCN Champion; ensuring our Agency’s SCNs act in accordance with CHWC’s Quality of Care expectations, as well as CCC’s guiding goals, values, training, & initiatives to ensure the advancement of health equity & accessibility for eligible Medicaid Members.

• Train, support, & maintain direct supervision of Children’s Home Social Care Screener/Navigators to ensure successful & streamlined service delivery.
  
• Provide comprehensive Social Care Navigator (SCN) services, including screening & navigation services to eligible Medicaid Members via phone, in-person, & virtually.
  
• Utilize the UniteUs Database in conjunction with the Accountable Health Communities (AHC) Health Related Social Needs (HRSN) Screening Tool to screen Medicaid Members with a variety of HRSNs.
  
• Conduct Eligibility Assessments for eligible Medicaid Members whose initial screening identifies unmet HRSN needs.
  
• Connect eligible Medicaid Members to services, care providers, & community resources to ensure their HRSNs are met.
  
• Develop Social Care Plans for eligible Members, including a summary of needs, eligibility, individualized strategies, interventions & an up-to-date list of navigated resources &/or services.
  
• Ensure Closed Loop Referrals by following up with eligible Medicaid Members within five business days after service completion to verify navigated resources were successful in meeting Member needs.
  
• Ensure any eligible Member enrolled in a Children’s Home program, as well as any eligible Member living in the same household, are reached for screening & navigation services.
  
• Utilize Motivational Interviewing techniques to engage Members, providing the opportunity to speak openly, safely, & honestly communicate about their unmet needs.
  
• Communicate with local, State, &/or Federal HRSN entities to form working relationships with providers & personnel, keeping up to date with navigation resources available to eligible Medicaid Members
  
• Hold an open & flexible schedule to provide SCN support, &/or services as needed for Member accessibility & convenience, including evenings & weekends as needed.
  

Requirements

Education:

• Associate's Degree in health, human services, or related field required
  
• Bachelor's Degree in health, human services, or related field preferred

Experience:

• One year of work experience in healthcare, community-based services, &/or social welfare domains required
  
• Supervisory experience in a similar field preferred
  
• In-depth knowledge of community-based, State, & Federal resources available to eligible Medicaid Members preferred
  
• Experience working with at-risk populations preferred
  
• Exemplary communication skills for effective interactions with agency staff, Medicaid Members, children, families, & the community
  
• Exemplary written & verbal communication skills
  
• Comfortability with heavy documentation
  
• Driver's License and ability to maintain insurability throughout employment required

Benefits

• Student Loan and Tuition Reimbursement
  
• Agency-Paid CEUs, License Prep Course, and License Exam
  
• 403(b) with 6% employer contribution
  
• PTO plus 9 paid holidays
  
• Childcare Reimbursement
  
• Health, Dental, and Vision Insurance (with HSA/FSA Accounts)
  
• Life Insurance
  
• Employee Assistance Program
  
• Employee Discounts at the Southern Tier Community Center
  
• Opportunities for Professional Development
  

EEO Statement: The Children’s Home is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics.