What are the responsibilities and job description for the Clinic Coordinator - South Loop position at RUSH Health?
Location: Chicago, IL
Hospital: Rush University Medical Center
Department: RUMG South Loop Multispecialty
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 4
Work Schedule: 8 Hr (10:45:00 AM - 7:15:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page .
Summary: Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.
Other information: Required Job Qualifications:
Responsibilities: 1. Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed. 2. Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests. 3. Maintains and retrieves medical records per HIM and office protocol. 4. Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request. 5. Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy. 6. Appropriately transfers patients to pre-registration for insurance verification. 7. Prepares and disseminates patient letters and other correspondence from EPIC. 8. Problem solves issues by seeking out the appropriate resources. 9. Works collaboratively as part of the medical practice team. 10. Performs other duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
