Loaner Car Agent | Genesis Ontario

Overview

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!

JOIN OUR TEAM

Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 11 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers’ exquisite taste by offering 13 extraordinary brands of the most sought after luxury cars.

Our Genesis dealership in Ontario is seeking a Loaner Car Agent. This is a great opportunity to take your automotive career to the next level. In this position, you will provide loaner car services to our Service Department clients. 

Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.

WHAT WE OFFER

• Professional development and opportunities to grow within a well-respected company
• Competitive Pay
• Health Insurance Coverage (medical, dental, vision, and life)
• Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Flexible Spending Account
• Paid Time-Off (vacation pay, sick pay, holiday pay)
• Parental Leave
• Employee Perks (sports games, theme parks, etc.)
• Employee Referral Bonus Program

*Compensation will be based on experience and skill level.

*To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Responsibilities

Effectively and Efficiently Oversees the Loaner Car Fleet:

• Properly creates loaner car agreements insuring that clients provide current driver’s license, current insurance and valid credit card.
• Provide client with explanations about potential charges that can arise from using our loaner vehicle.Provide a seamless handoff of the loaner vehicle to the client explaining the walkaround sheet, the vehicle itself and what is expected upon their return to the dealership.
• Create repair orders to charge clients for toll road violations, parking tickets or damage to vehicle.
• Check loaner vehicles for outstanding recalls or updates and create repair order to get work accomplished.
• Daily check on existing inventory for compliance of our standards such as full tank of gas, cleanliness of vehicle and mileage.
• Check in vehicles as they come in from finished clients. Go over vehicle for possible damage, non-compliance with fuel levels at time of checkout, excessive miles and cleanliness.
• Insure returned vehicles are washed, fueled and ready to go for clients within a 2 hour period of initial return.

Qualifications

• Desired: Minimum of 1 year in position of Loaner/Rental Car Agent or similar positions in Automotive Dealership or Rental Car Company industries.
• Excellent interpersonal and customer service skills; at least 1 year of retail related experience.
• Strong verbal and written communication skills.
• Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record.

Degree/Diploma

Licenses Required