Import/Export - Account Representative

Farrow, a wholly owned subsidiary of Kuehne Nagel Group, is headquartered in Windsor, Canada. Farrow brings to the global trade industry over 110 years of expertise in cross-border customs brokerage, import/export trade compliance consulting, and integrated logistics services (international freight forwarding/global supply chain management, warehousing/distribution, and ground transportation). With operating locations across Canada, the United States, and Europe, Farrow manages over 800 employees with 38 offices and warehouses including those of acquired companies D.J. Powers Co. Inc. and Link Corporation. Farrow is proud to be a Canada’s Best Managed Companies winner for fourteen consecutive years, achieving Platinum Club status in the most recent eight years – an accomplishment few companies attain.

Position Summary
The Account Representative will be responsible for supporting any import and export issues that may arise for a major account onsite.
Key Responsibilities (Supervisory/Materials/Information)

• Monitor various reports both internal (LII) and external
• Create and provide reports
• Monitor Rapid Class Beacon – Should be monitored primarily by processing team
• Communicate Issues with
• Resolve issues entries such as obtaining release dates or cancelling entries
• Maintain various spreadsheets used in relation to client imports
• Facilitate and track Licensed AES filings – Otay Mesa
• Monitor the NAFTA & 9801 entry update process
• Maintain PGA information in clients LII Database
• Monitor & maintain the clients part database for HTS & OGA data
• Inform LII operations of clients import requirements and changes
• Obtain entry information for specific shipments
• Monitor clients OPS e-mail in conjunction with GTO
• Obtain information using client systems
• CCS
• On Demand
• SAP
• Obtain information for various types of entry issues
• ADD/CVD
• Bearings
• Census
• 9803 Claims
• Facilitate IT changes as required by LII and/client
• Work with LII IT contacts to ensure client receives requested electronic data in their CDW & On-Demand systems
• Complete various projects as directed by the client
• Post Entry Assistance – Assist in maintaining the post entry process such as electronic document files, paper files, post entry database and managing broker communications.

Education and Experience

• High School graduate or equivalent
• Minimum three years’ import/export experience
• Preference to candidates with customs brokerage experience
• CCS Preferred

Competencies, Working Skills & Attributes

• Excellent attention to detail and accuracy in work.
• Strong analytical and problem-solving skills.
• Excellent organizational skills.
• Strong interpersonal skills; able to work independently as well as part of a team.
• Strong communication skills, both verbal and written.

Working Conditions, Mental Effort & Physical Requirements

• Ability to sit for extended periods while auditing and/or entering data.
• Ability to focus on computer screens and/or written materials for extended periods.
• Manual dexterity is required to use desktop computers and peripherals.
• Must work under deadlines and related stresses in a timely and efficient manner.

Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.