What are the responsibilities and job description for the Sales Operations-Small Business Support Specialist position at Russell Cellular- Authorized Verizon Dealer?
Who is Russell Cellular
Russell Cellular is a Verizon Wireless Authorized Retailer that has been in business since 1993. We are a part of Verizon’s Big 6 program and were awarded Verizon Wireless Partner of the Year for 2018. With over 750 locations, 43 states, and 2,600 plus employees, our mission is to provide the best wireless experience to every customer, every time.
Why Russell Cellular
Starting pay is $17 hourly!
What you will do in your role
As an SMB Support Specialist, your role involves overseeing and managing the completion of all SMB specific tasks for Russell Cellular and its Agent Partners. This includes holding an expert level understanding of the Business plans, promotions and platforms. You must maintain detailed records of all communications and notes made during each connection. You will focus on inspiring, supporting, and demonstrating the company's core values to provide a positive example and foster a cohesive team environment. Additionally, you will collaborate with Sales Operations and the Virtual Training team to ensure the training context and field communication is accurate and relevant and that he team members receive the best possible information.
Job Requirements
Equal Opportunity Employer Statement
Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Russell Cellular is a Verizon Wireless Authorized Retailer that has been in business since 1993. We are a part of Verizon’s Big 6 program and were awarded Verizon Wireless Partner of the Year for 2018. With over 750 locations, 43 states, and 2,600 plus employees, our mission is to provide the best wireless experience to every customer, every time.
Why Russell Cellular
Starting pay is $17 hourly!
- Health, dental, vision, and life insurance as well as paid sick days and company holidays
- Employer matched 401K after 1 year
- Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
- Employee Assistance Programs
- 750 locations in 43 states employing 2,600 employees
- Verizon Sales discounts and incentives
- Opportunity for growth and advancement through training
- Flexible scheduling
- Community involvement opportunities
What you will do in your role
As an SMB Support Specialist, your role involves overseeing and managing the completion of all SMB specific tasks for Russell Cellular and its Agent Partners. This includes holding an expert level understanding of the Business plans, promotions and platforms. You must maintain detailed records of all communications and notes made during each connection. You will focus on inspiring, supporting, and demonstrating the company's core values to provide a positive example and foster a cohesive team environment. Additionally, you will collaborate with Sales Operations and the Virtual Training team to ensure the training context and field communication is accurate and relevant and that he team members receive the best possible information.
Job Requirements
- Active listener, creative, punctual
- Be willing, open, and honest always
- Sense of humor, positive, collaborative, outgoing, and flexible
- Self-starter with strong decision-making and problem-solving skills
- Ability to work independently while still working on team goals.
- Ability to provide suggestions and perspective
- Correct grammar, punctuation, and attention to detail are a must
- Comfortable with public speaking/teaching
- Time Management
- Coachable and adaptable
- Knowledge of Office 365 products, such as Word, Excel, and PowerPoint (preferred)
- Knowledge in of Virtual Meeting platforms
- Wireless Sales Experience Preferred
- Ability to design, develop and deliver new hire training curriculum and other courses
Equal Opportunity Employer Statement
Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Salary : $17
