Desktop Support Engineer/RFID Support Engineer

Job Title: Desktop Support Engineer

Location: San Francisco, CA 94105

Duration 12-month

Pay range: $30- 35/hr. on W2 (DOE)

Location San Francisco CA, Bay area in person

Job Summary: As an RFID Support Engineer, you will play a crucial role in resolving technical issues and ensuring brand satisfaction. You will work closely with store support, senior engineers, and other team members to provide timely and effective support to our clients. Candidates should have 1-5 years of experience.

Key Responsibilities:
Respond to and resolve customer support tickets in a timely manner.
Diagnose and troubleshoot technical issues with the RFID vendor.
Collaborate with senior engineers to escalate and resolve complex issues.
Document and maintain accurate records of support tickets and resolutions.
Assist in the creation and maintenance of support documentation and knowledge base articles.

Qualifications:
Strong understanding of basic networking concepts,
Basic understanding of RFID Hardware, Peripherals and Mobile Devices
Android support experience
Excellent problem-solving and analytical skills.
Strong written and verbal communication skills.
Eagerness to learn and adapt to new technologies and processes.
Previous experience in a customer support or help desk role is a plus, but not required.

Benefits details:

Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.