What are the responsibilities and job description for the Information Technology Specialist position at Russell Tobin?
Job Title: IT Support Specialist
Job Description:
We are seeking an IT Support Specialist to provide high-quality technical support to end users. This role involves troubleshooting hardware and software issues, assisting users via phone, chat, or in person, and ensuring timely issue resolution.
Responsibilities:
- Provide phone and online support with strong customer service skills.
- Listen to users, understand issues, and document details accurately.
- Show empathy, urgency, and professionalism in resolving problems.
- Diagnose and resolve software and hardware issues.
- Install, modify, and repair computer systems and peripherals.
- Assess, triage, research, and resolve technical incidents.
- Maintain a positive customer support experience and build user trust.
- Work variable shifts, including evenings, weekends, and holidays as needed.
Qualifications:
- High school diploma or GED with relevant work experience.
- 2-5 years of related experience in a fast-paced technical environment.
- Strong customer service and communication skills.
- Ability to troubleshoot and resolve technical issues quickly.
- Self-motivated with the ability to work independently under pressure.
Salary : $20 - $22
