Sr. Configuration Mgmt Process Architect

What are we looking for in our Sr. Configuration Mgmt Process Architect?

Position: Process Architect

Duration: 18 months – Possible Extension

Location: Orlando, FL (Hybrid, 2-4 days Onsite)

Pay Range: $70-$80/hr on W2 (As per experience)

Job Description:

Most Important Skills to Have:

• ServiceNow Automation
• Service Management
• 3-5 years of CMDB experience (ServiceNow preferred)
  
  

Description/Comment

We are in search of a Sr. Configuration Management Process Architect to join our team of configuration managers to support the Experiences organization. As a Process Architect, you will be responsible and accountable for configuration management best practices in data quality and integrity, including tracking and maintenance of assets, attributes, processes, and tools within the CMDB.

These practices are key to enabling the optimization of data analytics and metrics reporting. Our team’s primary responsibility is to ensure high-quality data is available, accessible, and secure for our stakeholders. Responsibilities include managing and optimizing configuration management data to enable data-driven decision-making. This is a highly collaborative role where partnership and collaboration with many technical and non-technical teams are critical.

Key Requirement:

We need an experienced resource (at least 3-5 years in Configuration Management) to perform the day-to-day delivery of Configuration Management services to the organization with minimal direction, focusing on prioritized tasks.

Preferred Qualifications

Broad experience in Configuration Management Database (CMDB) such as ServiceNow (preferred) but will accept Remedy, AppSpace, Ivanti, etc.

Basic Qualifications

• Strong knowledge of the ServiceNow data model and relationships within an enterprise-level CMDB.
• Ability to work independently, analyze and interpret complex data, and provide advanced solutions to technical problems.
• Strong team dynamics are essential.
• 3 years of experience leading Business Process Management (BPM) or Business Analysis in a large enterprise.
• 3 years of experience in workflow, process, or development projects.
• 3 years of experience with enterprise service management, workflow, or business process automation tools (ServiceNow preferred).
• Strong technical background and relevant technology skills.
• Knowledge of ITIL v3 or later and ITSM best practices.
• Experience as a Product Owner, driving outcomes for multiple products or complex features.
• Strong communication, writing, and executive presentation skills.
• Ability to translate complex ideas into understandable strategies, requirements, value statements, and business outcomes.
  
  

Data Auditor Responsibilities

• Work with Data Owners to monitor data accuracy.
• Strategically drive data reviews on pre-set frequencies.
• Help create and communicate company data policies and procedures to ensure data quality and reduce discrepancies.
• Maintain an in-depth understanding of how data flows around the business, who uses it, and how.
• Monitor day-to-day processes to ensure data quality controls.
• Ensure configuration management requests and configuration items, including compliance data, are tracked, recorded, and updated correctly in CMDB.
• Drive communication & awareness of data quality governance processes.
• Calculate KPIs to measure the success of data quality efforts.
• Work with leadership to escalate key issues and communicate status.
• Ensure data is accurate & maintained within the CMDB (Configuration Management Database).
• Work on short-term projects related to Knowledge Management and documentation.
  
  

Key Competencies

• Problem-Solving & Innovation: Conceives creative ideas to solve problems or meet objectives.
• Positive Leadership: Demonstrates a positive attitude with contagious enthusiasm.
• Challenging the Status Quo: Transfers ideas and success across boundaries and facilitates the exchange of ideas.
• Risk Management: Manages risks intelligently and proactively looks for new opportunities.
• Change Management: Champions change and remain productive despite uncertainty.
• Team Productivity & Morale: Supports new initiatives, strengthens others through positivity, and recognizes achievements.
  
  

Benefits Info:

Russell Tobin, offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

#CB

Rate/Salary: Pay Range: $70-$80/hr on W2 (As per experience)