What are the responsibilities and job description for the IT Support Specialist position at Russian School of Mathematics?
Description
RSM's unique approach develops critical thinking and has built excellence in math since 1997. Recently featured by NPR and the Atlantic magazine as one of the players in the "Math Revolution" and ranked one of the best schools in the world by the Johns Hopkins Center for Talented Youth, RSM helps children of all levels build a solid math foundation and develop their critical-thinking and problem-solving skills. For nearly two decades, RSM students have consistently achieved remarkable scores on standardized tests and in national and international math competitions, although attaining top test scores is just one of the benefits of our program. RSM helps students of all levels become more confident in math and develop a deeper understanding of the subject.
RSM is growing and hiring an IT Support Specialist to support our North California region
Core Competencies :
Exceptional oral and written communication skills
Strong technical knowledge and troubleshooting abilities
Capable of multitasking and effectively prioritizing tasks
Key Responsibilities :
Diagnose and resolve hardware and software issues across various systems, including computers, printers, VOIP phones, IP cameras, projectors, and other supported devices
Understand and apply knowledge of network architecture and building network systems
Possess a foundational understanding of AWS and VPN services
Manage and respond to technical support requests via email, ticketing systems, and phone calls
Oversee and maintain the company's VOIP phone system
Track and resolve issues reported through the company's ticketing system
Collaborate with third-party vendors, including those for copy machines, VOIP systems, and internet services
Administer servers, including managing Active Directory, Group Policy, and server virtualization
Perform regular server backups and data restoration; handle installation, diagnostics, configuration, and repair of hardware and software
Maintain and manage firewalls (Cisco, Sophos) and other network devices
Procure required hardware, software, and licenses for the company
Travel as needed to support IT needs at other company branches in different states
Preferred Qualifications :
Bachelor's degree in Computer Science, Engineering, or a related technical field
Minimum of 2 years of relevant experience in progressively responsible IT roles
Strong written and verbal communication skills
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
Excellent organizational skills with strong attention to detail
Capable of working independently and achieving results with minimal supervision
Self-motivated and team-oriented with a strong desire to collaborate and contribute
Demonstrated hands-on approach to problem-solving with a practical, results-driven attitude
Strong analytical skills with the ability to think critically and creatively
Flexibility to work beyond regular business hours when needed
This role offers the opportunity to contribute to a dynamic IT environment while ensuring the organization's smooth operation of technology systems.
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