Account Manager

Rusty George is looking for an experienced, responsible and thoughtful Account Manager to help us manage the accounts of a variety of clients in the building industry. It will be your job to ensure client satisfaction by providing the highest level of customer service and expert facilitation of their projects as they travel through our agency.

You’re knowledgeable about marketing functions, able to lead client meetings as necessary, and passionate about meeting clients’ goals. You are able to establish timelines and deadlines, can encourage team members to stick to them, and also have the flexibility to adjust expectations as necessary.

You are an excellent communicator with the ability to inspire internal and external team members to create quality solutions that adhere to established criteria. You are able to contribute productive insights to improve the work output, but also be confident enough to defend our team’s product.

You’ve got a great handle on time management—your own and others’—and are savvy at estimating budgets and turnaround time. You’re comfortable speaking with clients in person, via phone, or digitally, able to inspire confidence and trust, and act as your clients’ advocate with your team. 

Your core responsibilities and duties will be:

• Monitor profitability of individual projects and client relationships
• Establish and / or build relationships with your clients
• Clarify criteria and expectations and coordinate team members as needed for each assigned account project and deliverable, providing ongoing insight and education as necessary
• Traffic management, e.g., setting up projects in software system, scheduling, task assignment, milestones, meetings, and check-ins both with internal and external teams
• Follow and manage established processes and procedures for research, development, and execution of agency projects, including creative brief development
• Proactively manage tactical aspects of projects, including scope, budget, timeline(s), workflow, resource allocation, while understanding and acknowledging opportunities and risks
• Maintain accuracy of schedules and timelines in Hive project management software for your clients
• Maintain timely entry, accuracy of budgets, billing notes and active jobs in Harvest Project tracking software
• Be able to provide billing manager clear, accurate, and thorough understanding of project progress in relation to contracted scope to ensure proper billing of all projects

ADDITIONAL DUTIES

• Identify and help develop solutions to procedural inefficiencies as needed
• Assist in business development as needed (i.e. attend pitches/kick off meetings, proofread proposals)
• Seek out opportunities to personally improve skills or knowledge through ongoing training and education, seminars, books, blogs, etc.
• Contribute ideas to leadership on how to improve and foster a positive company culture
• Contribute to overall agency appearance, including cleaning and organizing personal area and studio
• Contribute to updating agency portfolio and case studies for marketing purposes
• Contribute to job post mortem surveys

BASELINE requirements

• Proficiency in Google or Microsoft Business Suites
• Strong communication skills, including business writing
• Understanding of project management processes and software
• Excellent time management
• Solid budgeting and estimating abilities
• Willingness to learn and grow knowledge base
• Understanding of creative and marketing inputs and outputs
• Experience in the building industry is a plus!

If you feel like you are the ideal candidate for this position, send your resume to jobs@rustygeorge.com. We will review and if we agree you are possibly a good potential fit, we will contact you to schedule an interview. We look forward to hearing from you!

Rusty George and Team