What are the responsibilities and job description for the Medical Front Desk Coordinator position at Rutland Regional Medical Center?
The role of a Front Office Assistant at Rutland Regional Medical Center is vital to the organization's customer service reputation. As the first point of contact for patients, referring offices, physicians, and providers, this position serves as an initial impression that significantly impacts the clinic's image.
Key responsibilities include registering patients with accurate demographic, insurance, and clinical information, ensuring timely billing and payment processes. The ideal candidate will possess excellent communication skills, both written and oral, to effectively handle multiple phone calls and face-to-face conversations with various customers.
Additional duties involve communicating pertinent visit information to patients, such as appointment times and preparation requirements for diagnostic testing or procedures. This role also requires assistance with clerical tasks to ensure smooth patient flow within the clinic.
- Minimum Education: High School diploma or equivalent
- Minimum Work Experience: 2 years secretarial experience or medical office training, including 1 year patient or customer service experience
- Experience using a computerized health information system
