What are the responsibilities and job description for the ComplianceFraud Specialist position at RVA Financial?
Job Description
Job Description
POSITION PURPOSE
Responsible for assisting in day-to-day tasks to ensure credit union BSA / AML / CFT compliance. Responsible for engaging with our customers via phone and in person to answer any questions or concerns related to disputes, identity theft, complaints or possible fraudulent activity. You may make recommendations and assist with decisions based on research / analysis of detailed reports and accounts for fraud, bank secrecy related and internal activity. Also responsible for recordkeeping and research related to such.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Investigate credit bureau disputes, identity theft claims, complaints, and other disputes and inquiries that RVA Financial receives from members or from third-parties on behalf of members.
- Manage, monitor and respond timely and appropriately to complaints and disputes received directly from members and call center staff.
- Collect, track and interpret information and evidence for decisions, and manage written responses.
- Demonstrate effective analytical and communication skills while gathering and providing information to members, and while formulating decisions that resolve customer issues.
- Remain up-to-date on the credit bureau, compliance and financial fraud industry knowledge and of the Fair Credit Reporting Act and related regulations.
- Research daily, weekly, monthly account reports to assist in the day-to-day compliance program to ensure BSA / AML compliance.
Company Description
RVA Financial formerly New Generations FCU is a full-service, community-chartered credit union. We began in 1950 by serving the needs of City of Richmond employees. While Richmond employees have remained a core membership group for us even today, over the years we have also welcomed the employees of over 700 Richmond-area businesses into our fold as members. As RVA Financial has grown in size, we’ve also expanded membership eligibility so that anyone who lives, works, worships, or goes to school in Richmond, Chesterfield, Goochland, Hanover, and Henrico can join. RVA Financial currently has approximately 14,000 members, $64 million in total assets, and operates a branch Contact Center Branch, Online Banking Branch, in addition to two City offices.
Company Description
RVA Financial formerly New Generations FCU is a full-service, community-chartered credit union. We began in 1950 by serving the needs of City of Richmond employees. While Richmond employees have remained a core membership group for us even today, over the years we have also welcomed the employees of over 700 Richmond-area businesses into our fold as members. As RVA Financial has grown in size, we’ve also expanded membership eligibility so that anyone who lives, works, worships, or goes to school in Richmond, Chesterfield, Goochland, Hanover, and Henrico can join. RVA Financial currently has approximately 14,000 members, $64 million in total assets, and operates a branch Contact Center Branch, Online Banking Branch, in addition to two City offices.
