What are the responsibilities and job description for the Customer Service Representative (CSR) position at RW America?
Inside Sales Associate
Customer Service
Jefferson City MO, US
COMPANY SUMMARY
Operating out of Jefferson City, Missouri since 1991, RW America's Missouri locations service Missouri, Illinois, Arkansas, Oklahoma and Kansas, Iowa, Colorado, and Nebraska. We have grown rapidly, now having 10 locations, scattered all the way from Wyoming to Arkansas, as a leading dedicated millwork distributor and manufacturer. Our employees take pride in the ability to bring the most reliable service and invest in the largest reward with our customer and vendor partnerships.
POSITION SUMMARY
Located at our Jefferson City, MO location, the Inside Sales Associate is responsible for establishing and maintaining profitable customer relationships on behalf of the company.
Responsibilities include:
- Receiving incoming customer calls for orders and service
- Establishing long term customer relationships for profitable growth
- Continued learning on all vendor products
- Continued education for sales and service
- Process all proper functions in related software with continued training
At RW America, our business is built on relationships. This role is for a safety-minded team player that contributes to collaborative success, learns new products quickly, works well independently and decisively. RW America handles primarily millwork and outdoor living products, such as doors, windows, mouldings, steel framing, decking, and much more. All training is provided over time, with product growth compiling throughout your employment.
REQUIRED EDUCATION/EXPERIENCE
- High School diploma/GED required
- 1 year of related customer service required
- College degree or education is preferred
REQUIRED SKILLS
- Strong communication skills
- Attention to detail
- Ability to multi-task and follow through on projects
- Ability to operate standard computer software
RW America offers an exceptional work environment, competitive compensation, and great benefits, including medical, dental, vision, life, 401K, paid sick and vacation time. Take ownership of your career today!
At RW America, the health and safety of our employee’s is our #1 priority. We are proud to be a drug-free workplace.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $18 - $22