What are the responsibilities and job description for the Help Desk Tier II Technician position at RWD Consulting, LLC?
Compensation: starting $70,000.00 - $82,500.00 depending on experience
Benefits: medical, dental, vision, 401k w/ ER match, life, AD&D, short term and long term disability
Location: Fort Detrick, MD (Frederick Maryland)
An Active Secret Clearance Required and It Must Visibly Appear On Your Resume
This position is located in Fort Detrick, MD (Frederick, MD) US Army Base.
Minimum Requirements
Minimum of one year of relevant experience
Minimum of at least 3 years of recent experience in the resolution of escalated technical issues and help desk tickets
Possess experience with Windows based hardware, operating systems and printers
Must meet DoD 8570 requirements.
2.2.1.1. Independently troubleshoot and resolve escalated technical issues and helpdesk tickets.
2.2.1.2. Organize, prioritize, and assist with daily technical support in organizations with different support requirements.
2.2.1.3. Troubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic tools.
2.2.1.4. Identify and work independently on special projects and lead help desk projects as assigned.
2.2.1.5. Assist lower-level technicians and new team members.
2.2.1.6. Serve as a secondary/auxiliary leader on the help desk team.
2.2.1.7. Assist with maintenance of SOPs and other documentation for procedure and processes.
2.2.1.8. Update assigned trouble tickets and equipment databases.
2.2.1.9. Work with other technical teams to resolve large-scale issues.
2.2.1.10. Test new hardware and software systems and packages prior to deployment.
2.2.1.11. Assist with managing the help desk ticket queue on a daily basis; creating, routing and remedying tickets.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
If you do not find interest in this opportunity but know of someone who may, we kindly ask that you refer the individual to RWD Consulting, LLC by forwarding this job posting.
Established in 2004, RWD Consulting, LLC (RWD) provides tomorrow’s solutions today. We achieve mission-critical results for federal, public and private sectors through our core competencies: Data Management & Analytics, Information Technology, Logistics & Supply Chain Management, Facility Operations & Management, and Project Management, Administrative & Technical Support. Our services enhance our clients’ capabilities and allow them to focus on their mission and goals. RWD Consulting, LLC is an Equal Opportunity Employer.
Salary : $70,000 - $82,500
