What are the responsibilities and job description for the Intake Coordinator position at RWJBarnabas Health?
Job Overview:
Under the direction of Director of Patient and Family Services, the Intake Coordinator will answer the FIVE 9 Oncology Access Phone line and work collaboratively with the Oncology Access Team to ensure timely appointments with physicians in the Cancer Center at Cooperman. All patient calls inbound and outbound are documented in FIVE 9 system. Coordinators will work closely with the nurse navigators and the clinical practice staff. Primary responsibilities include but are not limited to receiving inbound phone calls, emails and faxes, appointment coordination, patient demographic entry and notifying a financial counselor if insurance or financial concerns are identified.
Qualifications:
Required:
- Knowledge of computer programs (Office, Excel, PowerPoint, & Word)
- Minimum of two years of related experience in a medical office, hospital, medical call center, or similar customer service environment.
- Type at least 35 wpm.
- Excellent verbal and written communication, professional communication skills.
Preferred:
- College Degree preferred
- EPIC knowledge preferred
Scheduling Requirements:
- Shift Working: Monday-Friday, 9:00AM-5:00PM
- Day Shift
- Full-Time, 37.5 Hours Per Week
Essential Functions:
- Assist the Nurse Navigator in clerical functions, which includes but is not limited to: scanning, faxing, maintaining new consult spreadsheets
- Comply with the SBMC confidentiality and HIPAA standards
- Enter appointments into EPIC efficiently and completely
- Mail new patient registration and information package to the patient or send via My Chart in EPIC
- Obtain, verify and enter patient demographic information into EPIC
- Returns patient phone calls by the end of each day with updates regarding appointments
- Triage all new patient phone calls, which includes gathering all medical information and reviewing the information with the Nurse Navigator to expedite a timely appointment
- Updates and maintains statistics on new patient volumes, referral patterns and survivorship
- When setting up appointments, ensure to give the patient directions and helpful general information
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
