Patient Navigator Non Clinical

Job Overview:

The primary purpose of the YHK (Your Health Kiosk) Patient Navigator is to serve as a role model and community liaison to individuals who are enrolled in the Your Health Kiosk Program. Patient Navigators are expected to build effective working relationships with affiliated and non-affiliated physicians, senior centers, hospital providers, family members/care givers and community organizations to improve individualized patient care coordination and reduce barriers across the health care continuum. They are expected to develop relationships based on trust with patients and families, provide reliable information to appropriate community resource referrals, coordinate physician office visits, outpatient treatment, surgical and specialist referral appointments, transportation arrangement, and accompany patients to offsite physician offices and/or hospital departments to provide language

Qualifications:

Required:

• Bachelor s degree required or equivalent experience in related field
• Two years of recent experience, such as any combination of student, volunteer, or work experience in care coordination and referral to community organizations
• Must have a basic understanding of computer use and software applications, and the ability to perform basic Internet searches
• Must have strong written and oral communication skills
• Must have strong organization skills
• Must be able to work independently and seek guidance when necessary
• Must have good listening skills
• Must have a demonstrated ability to work in a team environment and have the ability to work with individuals of a diverse background
• Must have own transportation to accompany patients to appointments and connect with community resources, as needed

Scheduling Requirements:

• Day Shift
• Mon- Fri- 8am to 4:30pm
• Full-Time

Essential Functions:

• Actively contributes to creating a friendly, welcoming and safe environment for our community members
• Communicates clearly to ensure understanding
• Responds to complaints and concerns by resolving issues immediately whenever possible.
• Organizes work process to accommodate community needs, including internal customers and coworkers.
• Meets or exceeds community expectations for service
• Acts as a role model for service excellence.
• Maintains professional composure in the work place
• Works effectively with the team to ensure customer service scores for work are meet/exceed targets.
• Demonstrates respect for patient rights
• Coordinate appointments for individuals enrolled in program to outpatient departments, providers and private physicians to ensure timely delivery of diagnostic, treatment services and specialist referrals
• Helps community members access services by assisting in scheduling appointments, reminding them of appointments, and accompanying to appointments when necessary
• Evaluates and assesses the community members current community-based needs and barriers to meeting those needs. Collaborates with community organizations to provide outreach services
• Completes program intake assessments, consents, and documents intake measures in the designated location
• Facilitate communication between the patient, family members, and healthcare providers to ensure the highest patient satisfaction and quality of care
• Provides community members enrolled in program with referrals, encouragement, and resources to address the needs identified by the Patient Navigator and the YHK team
• Assists in the development of YHK program with demonstrated outcomes in care coordination and connection to community resources
• Meet with community member enrolled in program when necessary, to ensure recommended services are being received. Actively supports and monitors client linkages with services
• As part of a multidisciplinary team, provides feedback to the YHK team regarding individual program and patient needs and concerns
• Manages, documents, and maintains productivity log on an ongoing basis as required
• Periodically reassesses participants needs, effectiveness of interventions, and attainment of chosen outcomes
• Attends community outreach events to present YHK and enroll community members into the program as needed
• Attends educational trainings offered by the hospital and community
• Facilitates relationships and documents interactions with community-based organization
• Completes regularly scheduled computerized data entry for program monitoring
• Maintains confidential files and current records on clients, providing data to the director when needed

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.