What are the responsibilities and job description for the Patient Services Rep position at RWJBarnabas Health?
Job Overview:
The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.
Qualifications:
Required:
- High School Diploma or General Education Degree (GED)
- Relevant experience and/or training, or equivalent combination of education and experience
- Demonstrates a clear understanding of the importance of patient satisfaction and safety.
- Strong oral and written communication skills
- Attention to accuracy and detail.
- Able to multitask and work under pressure.
- The ability to work independently and in a team environment.
- Travel may be required.
Preferred:
- Associate degree or bachelor s Degree
- Previous medical receptionist experience or background in general office
- Knowledge of medical terminology and electronic medical record (EMR) systems
- Bilingual in Spanish and English
Scheduling Requirements:
- Shift Working: Monday (7:00AM-3:30PM), Tuesday (8:30AM-5PM), Wednesday (8:30-4:30PM), Thursday (9:00AM-7:30PM), Friday (8:30AM-3:00PM)
- Day Shift
- Full-Time, 40 Hours Per Week
- Hours are subject to change based off practice needs.
- One late night.
- Travel may be required.
Essential Functions:
- Performs patient check-in and check-out functions.
- Answers routine questions in person and over the telephone
- Performs basic clerical functions such as copying, scanning, faxing, sorting, and distributing mail.
- Creates and maintains health record information, files, and organizes as needed.
- Coordinates with insurance providers and handles pre-authorizations and certifications as necessary.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short- & Long-Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Equal Opportunity Employer
