What are the responsibilities and job description for the Customer Support Specialist position at RxCloud?
This is a remote position.
We are seeking a selfmotivated fulltime Customer Support Specialist to join our remote team. In this role you will be responsible for onboarding new clients addressing customer inquiries resolving issues and ensuring client satisfaction through exceptional service. Flexible working hours are available but some overlap with US Pacific Time is required.
Key Responsibilities
Guide clients through the onboarding process
Respond to customer inquiries and provide prompt thorough email support
Troubleshoot and resolve customer issues with professionalism and care
Work independently while maintaining clear communication with the team
Contribute to continuous improvement by identifying areas to enhance customer satisfaction
Requirements
Qualifications
Excellent written and verbal communication skills
Strong customer support and problemsolving abilities
At least three plus years of experience in customer support or a relevant field
Background in human resources or accounting is advantageous
Bachelor s degree in any field
Benefits
Remote opportunity
Qualifications - Excellent written and verbal communication skills - Strong customer support and problem-solving abilities - At least three plus years of experience in customer support or a relevant field - Background in human resources or accounting is advantageous - Bachelor s degree in any field
