What are the responsibilities and job description for the Tenant Services Coordinator - Brooklyn position at RXR?
RXR is an innovative real estate investment manager, operator, developer, and place-maker committed to applying a customer and community-centered approach to acquiring, operating, and building properties and to providing services and products that create enduring value for all stakeholders. Headquartered in New York with a nationally-scaled platform, RXR is a 450 person, vertically integrated investment manager with expertise in a wide array of value creation activities, including acquisitions, asset and portfolio management, property operations, development, construction, leasing, and technological innovation. RXR is an active investor in real estate credit, rental housing, commercial property, and property technology through value-added and opportunistic investment strategies.
The RXR platform manages 93 commercial real estate properties and investments with an aggregate gross asset value of approximately $18 billion, comprising approximately 30.5 million square feet of commercial properties, a multi-family residential portfolio of approximately 9,400 units under operation or development, and control of development rights for an additional approximately 3,000 multi-family and for sale units as of December 31, 2023. Gross asset value compiled by RXR in accordance with company fair value measurement policy and is comprised of capital invested by RXR and its partners, as well as leverage.
Tenant Service Coordinators are front line representatives of the Company and are responsible for receiving, logging and dispatching tenant requests for service in an efficient, friendly, and responsible manner. The Tenant Services Coordinator must be capable of accurately conveying the tenant’s needs to the Property Managers and Maintenance Personnel.
They are a true provider of service and handle emergencies, address tenant requests, and coordinate the service efforts of the Property Management Team. They are the face of the organization to the tenant and thus play a critical role in delivering tenant satisfaction.
The Tenant Services Coordinator provides a mechanism to support Property Managers and also interacts with the general accounting department. They play a vital role in helping RXR achieve its mission of improving quality of life in the workplace.
- Receive tenant requests for services and log requests into Angus database.
- Dispatch tasks to maintenance personnel and contractors.
- File, organize, and request certificates of insurance for tenants and contractors.
- Follow up service calls and close out Angus requests on a daily basis.
- Create and send tenant memos.
- Generate and dispatch tenant work orders in a timely manner.
- Order various building supplies for the Property Management Dept.
- Coordinate access control system.
- Coordinate freight elevator reservations for Tenants.
- Coordinate interior/exterior window cleaning with Tenants.
- Coordinate Fire Extinguisher inspection for Tenants and Building.
- Notify security of daily construction activities at the Property.
- Responsible for updating the Tenant emergency contact list.
- Responsible for updating the Vendor emergency contact list.
- Responsible for typing correspondence, reports, meeting minutes, etc.
- Create purchase orders for vendors.
- Review, code, and follow-up on invoices.
- Review submitted staff timesheets.
- Contract setup and signature dispatch.
- Keep track of Maintenance Contractor visits.
- Maintaining and updating Property Management files.
- Assist Property Manager.
- Keep Property Manager informed.
- Assist in carrying out emergency procedures.
- College degree preferred.
- Must have Microsoft Office, Outlook, Word, Excel, and DocuSign.
- Experience with Angus work order system a plus.
- Must be able to develop a good working knowledge of the building and its amenities.
- Must be familiar with basic accounting procedures.
- Excellent customer service skills
- Maintain a pleasant and friendly attitude with excellent interpersonal skills.
- Personable and able to work with others as a team player.
- Must be a ‘people person’, communicative, patient and an outstanding listener.
- Must be intelligent, highly organized, motivated, self-starter.
- Diligent, focused, and possess adaptability.
- Effectively work under pressure and can prioritize work to ensure it is completed under intense deadlines.
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RXR is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
RXR is committed to the full inclusion of all qualified individuals. As part of this commitment, RXR will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact 516-506-6847.
Salary : $55,000 - $60,000
