What are the responsibilities and job description for the Tenant Services Coordinator - Creston Residence position at The Doe Fund Inc?
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Are you ready to embark on a new career endeavor?
Join The Doe Fund on our mission to break the cycles of homelessness, addiction, and criminal recidivism by providing holistic services, housing, and work opportunities to the under-served populations including the formerly homeless and incarcerated, disconnected youth, veterans, and people living with AIDS. Our flagship transitional work program-- Ready, Willing & Able-- integrates paid work, occupational training, and holistic supportive services to facilitate an individual’s return to mainstream society.
We are seeking a Tenant Services Coordinator for The Doe Fund's newest permanent housing development for employed adults transitioning out of shelter. The property is located in the Kingsbridge section of the Bronx and provides 63 units of permanent housing and onsite social services for individuals referred by HRA and DHS. The residence is designed to provide care and support services in a community environment that maximizes residents' independence while ensuring their physical and emotional security and well-being.
The Tenant Services Coordinator is responsible for providing supportive case management services and counseling to the residents. The successful candidate will have clinical skills and experience working with individuals experiencing homelessness.
RESPONSIBILITIES:
- Maintain a caseload and provide supportive services to these individuals including advocacy and referrals to community services as needed
- Provide counseling and crisis intervention as necessary
- Assist appropriate residents in accessing and maintaining benefits
- Maintain communication with the Property Management department and address any maintenance issues
- Conduct regular unit inspections
- Monitor and assist residents with rent payments and budgeting
- Maintain resident records and complete a variety of charting documentation to assure compliance with HRA contract
- Develop and implement resident-centered support plans for each resident and assist them with achieving their goals geared toward independence
- Develop and facilitate support groups and recreational activities for the residents
- Maintain a liaison with community services including hospitals, substance abuse treatment programs, and mental health programs
- Attend ongoing training to enhance the services provided to the residents
- Assist with the completion of reports as needed
- Other duties as assigned
QUALIFICATIONS:
- Bachelor’s Degree in Social Work, Psychology or related field
- The ideal candidate must have a working knowledge of substance abuse, mental illness, and homelessness
- Excellent clinical and case management skills including knowledge of benefits in the NYC Metro area
- Lived experience a plus
- Sensitivity to community issues and needs
- Outstanding interpersonal and communication skills, both oral and written
- Strong ethical standards, confidentiality, and personal integrity
- Computer proficiency (i.e., email, Microsoft Word, Excel, and PowerPoint)
Interested?
Submit your application for review.
Before you go, we want to assure you that we are committed to building a diverse and inclusive workplace reflective of individuals who share our mission and who want to join us in working on the cutting-edge of important social issues.
We are an equal opportunity employer and we highly encourage applications from candidates regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.
