What are the responsibilities and job description for the Service Contract Administrator position at RxSight, Inc.?
Job Description:
RxSight is an ophthalmic medical technology corporation that has commercialized the world's first adjustable intraocular lens (IOL) customized after cataract surgery. The company's mission is to revolutionize premium cataract surgery by allowing surgeons to partner with patients for optimized results.
Service Contract Administrator Overview
The Service Contract Administrator will manage service contracts for capital equipment and time/materials billing for non-compliant installed systems. This role involves monitoring service transactions, developing billing processes, and ensuring accurate invoicing.
Essential Duties and Responsibilities:
- Generate accurate and timely invoices for time and materials based on labor hours and materials usage.
- Ensure service contract entries are entered accurately into the Service Support Module.
- Work closely with technical services and field support engineers to gather data for billing purposes.
- Generate regular reports on billing activities, contract performance, and other relevant metrics.
- Provide analysis and insights into billing trends, identifying opportunities for process improvements.
- Collaborate with customers to address billing inquiries and resolve discrepancies.
Required Knowledge, Skills and Abilities:
- Demonstrated expertise in time and materials billing processes and principles.
- Ability to calculate and analyze project milestones, labor hours, and materials usage.
- Familiarity with industry best practices and emerging trends in billing methodologies.
- Proficiency in data entry and record-keeping with attention to detail.
Education, Experience, and Training:
Bachelor's degree or equivalent along with 2-5 years' experience in billing, contracts administration, or a related role.
