What are the responsibilities and job description for the IT Support Specialist position at Ryan Fireprotection, Inc.?
IT Support Specialist
Ryan Fireprotection is looking for an IT Support Specialist to support IT team in our growing organization. The right candidate will look forward to new challenges and work independently to research and solve those challenges efficiently. They will genuinely enjoy working directly with fellow employees to help them solve their IT challenges with the ability to communicate technical items to non-technical people. This position reports to the IT Director, who will share the ongoing vision and direction of our growing Company during the interview process. This person understands that there is room to learn and grow.
We will expect this role to work in-person out of our Noblesville, IN or Indianapolis, IN offices (or a hybrid of both), as those are our headquarters, and we are passionate about you getting to know the people you’re supporting in the organization.
This is a full-time salaried position, and the compensation will range based on experience. We are looking for someone with a minimum of 5 years of relevant experience in an IT support role. Please check the job duties in the description below and apply if this position seems like a good fit for you!
Employee Support – these are some tasks you will spend working with colleagues:
Employee Support – these are some tasks you will spend working with colleagues:
- Provide first contact support of incoming requests to ensure courteous, timely, and effective resolution of employee’s issues
- Identify, troubleshoot, resolve, and document employee’s issues and requests
- Provide IT support to employees across multiple locations, troubleshooting hardware, software, and network issues.
- Install new software, hardware, and drivers and updating existing as needed
- Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
- Mobile device support including procurement, MDM, and knowledge/experience troubleshooting, supporting, and configuring Apple iOS in an enterprise environment
System Administration & Infrastructure Management:
- Administer and maintain Windows Server environments, Active Directory, and Group Policy.
- Manage Microsoft 365 and cloud-based services, including Exchange, SharePoint, and Teams.
- Monitor and maintain system backups, disaster recovery plans, and data integrity policies.
- Deploy, configure, and manage virtualization technologies such as VMware
- Administration of Active Directory, Microsoft Entra, Microsoft 365, Endpoints, firewalls, phone systems, and any other IT-related systems
- Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
- Experience with IT automation and PowerShell
Network & Security Administration:
- Monitor, troubleshoot, and optimize network performance, including LAN, vLAN, WAN, VPN, and Wi-Fi.
- Configure and maintain firewalls, switches, and routers.
- Implement and enforce cybersecurity best practices, including endpoint security, patch management, and threat detection.
- Manage user access control, multi-factor authentication (MFA), and identity management policies.
Cloud & SaaS Management:
- Support a variety of SaaS solutions and integrations, optimizing the use of cloud platforms for business operations.
- Ensure cloud security compliance and data protection policies are met.
IT Documentation & Training:
- Maintain accurate IT documentation, including help guides, system configurations, and standard operating procedures.
- Develop and deliver IT training sessions for employees on best practices, security awareness, and new technologies.
Qualifications:
- 5 years of experience in IT support, system administration, or a related role.
- Strong expertise in Windows Desktop, Windows Server, Active Directory, and Microsoft 365 administration.
- Proficiency in managing and troubleshooting network infrastructure (firewalls, routers, switches, VPNs).
- Experience with virtualization technologies (VMware)
- Knowledge of security best practices, including endpoint protection, patch management, and compliance standards.
- Ability to communicate technical issues to technical and non-technical employees
- Ability to organize, prioritize, and meet established deadlines
- Quick analytic response to resolve issues in any situation
- Self-motivated and willing to learn, as well as always finding the solution
- Minimum 5 years of relevant experience in an IT support role
- An IT related college or technical degree required (or equivalent relevant experience)
- Travel to other office locations as needed