Green Energy Office Assistant

Come join our growing team! We are seeking an outgoing professional who values working in a team environment!

Basic Function: Assists Coordinator, Manager and Home Energy Auditors as needed with customers and projects by answering incoming phones and processing paperwork

Responsibilities:

• Answering incoming phone calls and direct them as needed
• Create customers, service locations, and job orders in Service Titan
• Prepare forms and appointment folders for upcoming appointments
• Outgoing phone calls to set follow-up appointments
• Research and follow-up on Energy usage and missing customer documents
• Type up approved EmPower grant projects in a customer friendly format
• Filing and scanning
• Answering general customer questions by phone, mail, email and fax as process and program knowledge increases
• Screening potential grant applicants for pre-qualification to set appointments
• Assist with ordering stock
• Process incoming payables

Skills and Position Requirements:

• Excellent phone and written skills
• Highly organized
• Computer skills (Microsoft Office) with willingness to learn company specific programs and NYS Portals
  • Service Titan (Company Service software for documentation and billing of all jobs)
  • NYSERDA main portal (all current jobs are stored here and all projects are uploaded)
  • NYSERDA sales force portal (Applications and Quality Control Ratings)
• Paramount to have soft skills to be able to set the customer at ease over-the-phone and open their minds to the opportunities the program offers
• Spanish Speaking a plus

Benefits::

• Paid Holidays and Paid Time Off
• Medical, Dental, Vision Insurance
• 401(k) with company match
• Company paid life insurance and optional supplemental life insurance
• Company paid Short and Long Term Disability

Job Type: Full-time
Pay Range: $20-$25/hour
Schedule: Monday-Friday, first shift