What are the responsibilities and job description for the Information Technology Support Specialist position at Ryan?
Desktop Administrator II, IT Infrastructure - Houston
Why Ryan?
- Hybrid Work Options
- Award-Winning Culture
- Generous Personal Time Off (PTO) Benefits
- 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
- Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
- Benefits Eligibility Effective Day One
- 401K with Employer Match
- Tuition Reimbursement After One Year of Service
- Fertility Assistance Program
- Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service
This is a hybrid role requiring you to be in the Houston office 2-3 days a week.
Job Profile Summary
The Desktop Administrator II (“Desktop Administrator”) maintains and manages distributed desktop and laptop systems and software, including, but not limited to, installation, configuration, preventive maintenance, operation, and problem-resolution activities.
Duties and responsibilities, as they align to Ryan’s Key Results
People:
- Create a positive team experience
- Assists in the installation, maintenance, and general support of systems
- Assists users with questions or problems
- Assists with system backups and recovery, and installation of new software
- Trains employees; identifies, analyzes, and repairs product failures; and orders and replaces parts as needed.
Client:
- Proactive work status update US / India liaison
- Determines and recommends which products or services best fit the customers' needs
- Administers Microsoft® Exchange mailboxes and users in active directory
- Installs, configures, and troubleshoots server applications and racks for servers
- Administers Active Directory and DNS, including troubleshooting as needed
- Administers print subsystems, electronic software, and patch distribution
- Administers PC auditing function.
Value:
- Installs, troubleshoots, and maintains products and equipment
- Conducts testing and assists in general lab work
- Diagnoses and repairs desktop and laptop hard drives, monitors, and printers at end-user work stations
- Assists system administrators with complex technical tasks, including debugging and supporting hardware modules and systems
- Coordinates, moves, and reconnects computer equipment
- Maintains hardware inventory, spare-parts log, and work log
- Completes installation and swap-out of server hardware, including server, disks, and communication gear
- Documents and maintains system configurations for disaster recovery
- Sets and maintains Firm standards for desktop operating systems, desktop anti-virus software, disk imaging software, laptop disk-drive encryption software, and desktop shrink-wrap software applications
- Maintains desktop computers, laptop computers, and computer printers with current BIOS/firmware
- Maintains desktop operating systems with current security patches
- Maintains disk images with current versions of operation system and shrink-wrap applications
- Ensures desktop software license compliance
- Maintains current versions of Firm software on end-user systems
- Contributes to efficiency improvements by process automation
- Assists with other projects as needed.
Education and Experience:
High-school diploma or general equivalency diploma (GED) with two to four years related desktop administration experience.
Computer Skills:
To perform this job successfully, an individual must have basic knowledge of Microsoft® Word and Access and intermediate knowledge of Microsoft® Excel, Outlook, Internet navigation and research, systems administration tools, and scripting and automation tools.
Certificates and Licenses:
Valid driver's license required. User Operating Systems, Microsoft® Exchange, and Active Directory certifications preferred.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Equal Opportunity Employer: disability/veteran
