What are the responsibilities and job description for the Customer Care Service Specialist position at Rydell Chevrolet GMC Cadillac?
We are seeking Customer Care Service Specialists with excellent customer service skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast-paced, high energy environment.
At Rydell Auto Center, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Pay/Schedue
- Pay is $17-$20/hour based on experience
- Schedule is 9:30am-6:30pm Monday-Friday and 1 Saturday every other month
Benefits
- Health, vision, and dental insurance with family and child coverage
- Short and long-term disability insurance and life insurance at group rates
- After 1 year, a 401(k) with company matching dollars up to 4%
- Paid time off
- We also offer great “in-house” benefits including discounted services, an employee assistance program, an employee vehicle purchase program and paid time off to volunteer.
Responsibilities
- Assist customers through all aspects of service and general inquiries via phone and email – ensure 100% customer satisfaction
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Generate and prospect new customers through owner loyalty processes
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
- Experience with Microsoft Office
- Professional personal appearance
- Enthusiastic personality
- Upbeat, positive, "smile" on the phone
- Professional work ethic
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.
Salary : $17 - $20
