Customer Engagement Specialist

Position Description

At Joseph T. Ryerson & Son, Inc. we take pride in being an industry leader in metal processing and distribution. Since 1842, it has been our mission to provide our customers and communities with the absolute best in carbon steel, aluminum, stainless steel and more!

Metal is the most essential and sustainable material on the planet and a part of our everyday life. As a member of the Ryerson family, you will have an opportunity to provide metal to customers across industries that make things such as high-octane sports cars and trucks, electric vehicles, sports stadiums, arenas, luxury hotels, first responder equipment, military, aerospace technology, props used on movie sets and even the smart phone you may be using to apply to this role!

See what we do and more at https://www.ryerson.com/services/what-we-do.

What’s in it for you at Ryerson?

▪ Three weeks of vacation, paid sick days, and holiday pay

▪ 401(k) with employer match

▪ Comprehensive medical, dental and vision insurance available Day 1 of your start date

▪ Paid Maternity and Parental leave

▪ Health and wellness programs

▪ Tuition Reimbursement

▪ “Ryerson Gives Back” to our local communities

▪ Diversity and Inclusion initiatives

We are looking for Customer Engagement Specialist to join our Program Accounts sales team in Norcross, GA.

Program Accounts is responsible for supporting large contract customers. This role is critical in that it is responsible for providing excellent service to these large customer accounts.

Essential Duties And Responsibilities

▪ Develops steady customer base and makes some in-person sales calls.

▪ Responsible for ensuring orders are correctly processed with minimal assistance.

▪ Plans territory/account approach and manages own resources.

▪ Assists in training new team members.

▪Assists in creating account development plans.

▪ Performs inventory management for customer specific material.

▪ Communicates with operations team and may serve as a production meeting representative.

▪ Occasional face-to-face customer interaction and moderate authority/opportunity to set and negotiate product/service terms.

▪ Other duties as assigned by leadership

Position Requirements

▪ Bachelor’s degree preferred

▪ Prior Sales Or Industry Experience Is Preferred

▪ Excellent professional written, verbal and interpersonal communication skills required

▪ Proficiency within Microsoft applications (Outlook, Excel, Word) required

▪ Ability to multi-task and prioritize in a rapidly changing environment

▪ Positive attitude, competitive, goal-oriented, driven with a passion to excel

▪ Flexible and solutions-oriented

▪ High degree of business ethics

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.