What are the responsibilities and job description for the Sales Support Specialist position at Rypos, Inc.?
Join our team! We are innovating the future of clean air! This is an opportunity to grow your career in this full-time, office-based professional position as a Sales Support Specialist. This role interacts with our corporate business customers, and supports members of our business sales team. Candidates must have related successful experience in a dynamic, professional office environment, a solid work history, and strong computer skills, to include MS Office software and CRM systems.
Responsibilities:
- Develop a strong knowledge and understanding of our products
- Provide product information and recommendations to our business customers and prospects
- Process qualified sales leads, provide sales quotes, and follow-up as needed to complete orders
- Respond to business customer inquiries in a timely manner. Research information internally towards efficient resolution. Forward to sales representatives as needed
- Maintain our HubSpot CRM / CMS software database
- Become proficient in utilizing our HubSpot database to increase efficiency in communicating with our existing customers and prospects
- Create and maintain customer files and account information in our ERP system
- Qualify prospective customers from our state user database
- Perform market research for governmental and environmental emissions regulations
- Participate in preparing sales presentations, trade shows and meetings
- Update and maintain document control, including assigning part numbers, updating our master part list and publishing bills of materials
- Arrange freight shipping; to include completion of related documents, such as bill of lading, packing lists and commercial invoices
- Copy, scan, print and electronically save documents
- Provide backup reception and phone coverage
- Other duties as assigned, as business needs demand
Requirements:
- 2 years of successful business sales support experience in a fast-paced professional office environment. Small company experience preferred
- Technically proficient with strong computer skills, to include MS Office software and CRM systems. ERP systems experience is a plus
- Self-directed, with solid experience effectively managing multiple priorities with a high degree of accuracy, taking initiative and being persistent in follow-through
- Organized, detail-oriented, self-starter, with excellent interpersonal and communication skills
- Energetic, customer service oriented, with professional, congenial demeanor and a good sense of humor
- Flexible team-player, able to work well with all levels of management and staff in a fast-paced, dynamic office environment
- Solid work history
- Must be able to work full-time, onsite in our Franklin, MA office Monday through Friday during business hours, with flexibility for additional hours during peak business times
- Must be authorized to work in the U.S.
About Us:
Rypos is a leading developer and manufacturer of clean air technology. Our microprocessor-controlled, intelligent diesel particulate filter systems are used in transport refrigeration units and stationary diesel generators for public utilities, hospitals and data centers. We offer competitive compensation and comprehensive benefits. www.rypos.com
PRINCIPALS only. No solicitations.