Customer Service Representative

Overview
We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will play a crucial role in enhancing customer satisfaction and loyalty. If you have a passion for helping others and possess strong interpersonal skills, we encourage you to apply.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers.
• Handle cash transactions and maintain accurate records of sales.
• Analyze customer needs to offer tailored solutions and upsell products when appropriate.
• Collaborate with team members to ensure a seamless customer experience.
• Maintain an organized office environment by keeping records up-to-date and managing files efficiently.
• Document customer interactions in our computerized system for future reference.
• Assist with client services tasks, ensuring all customer concerns are addressed promptly.

Requirements

• Previous experience in sales or customer support is preferred.
• Strong verbal and written communication skills in English; multilingual candidates are a plus.
• Proficiency in office software applications and the ability to type efficiently.
• Experience with cash handling procedures is desirable.
• Ability to analyze situations quickly and provide effective solutions.
• Excellent interpersonal skills with a focus on client services.
• A positive attitude and willingness to learn in a fast-paced environment.

Join us as we strive to deliver outstanding service that exceeds our customers' expectations!

Job Types: Full-time, Part-time

Pay: $15.16 - $19.79 per hour

Expected hours: 10 – 40 per week

Benefits:

• Flexible schedule

Shift:

• Day shift

Work Location: In person

Salary : $15 - $20