What are the responsibilities and job description for the TPA Team Lead position at RYZE Claim Solutions?
At RYZE Claim Solutions, we don’t just process claims—we build relationships, solve challenges, and create opportunities for growth. If you're a claims expert with leadership experience who thrives in a fast-paced environment, we invite you to step up and lead a team of high-performing professionals dedicated to excellence.
Why RYZE?
We foster a culture of collaboration, integrity, and continuous improvement. As a Claims Team Lead, you’ll play a pivotal role in guiding and mentoring a team, ensuring the highest standards of claims handling while working alongside top industry professionals. This is your chance to influence processes, drive results, and grow as a leader.
What You’ll Do
Lead & Mentor: Provide guidance, coaching, and feedback to a team of claims adjusters.
Oversee Daily Operations: Monitor claims processing and assist with claim allocation.
Ensure Quality & Compliance: Provide management oversight of claims files, ensuring adherence to client guidelines and best practices.
Support Employee Development: Track team performance and offer coaching to enhance productivity and accuracy.
Manage Administrative Responsibilities: Oversee timecards, PTO requests, and notify upper management as necessary.
Facilitate Client Communication: Assist clients with escalated inquiries and provide appropriate resolutions.
Drive Process Improvement: Identify and implement enhancements to streamline workflows and improve efficiency.
Contribute to Team Success: Foster an environment that encourages collaboration, problem-solving, and continuous learning.
What You Bring to the Table
5-6 years of claims experience with a strong background in property claims
1-2 years of team leadership or management experience
TPA experience (Required)
Proficiency in Xactimate estimating software
Bachelor’s degree strongly preferred (or equivalent combination of education and experience)
Exceptional communication skills (both written and verbal)
Strong analytical, investigative, and problem-solving abilities
Tech-savvy mindset with proficiency in MS Office Suite (Word, Excel, Outlook)
Bilingual (Spanish) a plus
What’s in It for You?
Remote work flexibility – Lead your team from anywhere while staying connected.
A culture of leadership and innovation – Your ideas matter, and we encourage continuous improvement.
Professional growth and career advancement – We support learning, mentorship, and leadership development.
Competitive compensation and benefits – Because we believe in rewarding top talent.
This is your opportunity to make an impact, lead with purpose, and elevate your career in a company that values expertise, dedication, and forward-thinking leadership.
