What are the responsibilities and job description for the IT Support Technician position at S. Abraham & Sons, Inc.?
Summary
The IT Technician provides advanced technical support related to system changes. They also provide support to members of SAS as needed.
Essential Functions
- Assisting in providing Level II Support via phone, e-mail, desk-side, and remote desktop.
- Escalate problems (when required) to the higher-level tier groups as required or
- Use help desk solution to record, track and document the service desk requests.
- Proficiency in implementation, administration and troubleshooting of virtualization technologies including: Hyper-V, ESXi, vCenter Server, SRM, VSAN, and NSX.
- Experience in Microsoft, ESXi & Dell Server troubleshooting, upgrades, and firmware management.
- Must have in-depth knowledge on Working of Microsoft server platforms 2022, 2019, 2016, 2012R2, 2008 R2.
- Windows Servers & Hyper-V/VMware - Monitoring and troubleshooting server performance.
- Ability to identify, and remediate, risk associated with existing and new systems and solutions. * * New user account creation (Active Directory, Office 365, FTP, Phone System, and within SAS applications). * * Microsoft Active Directory support and maintenance. * * Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
- Perform post-resolution follow ups with end user and team members as required
- Develop help sheets and FAQ lists for end users and other Technical Services team members.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Competencies
- Application support experience with Microsoft Office and other Business applications
- Working knowledge of a range of software and hardware diagnostic tools.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
- Strong documentation skills.
- Exceptional customer service orientation, customer focused
- Experience in a team-orientated, collaborative environment
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 am to 5:00 pm. Hours listed are general hours and may be altered as needed. Additional hours may be required to fulfill job duties and position expectations.
Preferred Education and Experience
- Associate degree, Bachelors preferred, in computer related field. Or a combination of experience and industry certifications acceptable.
- Experience working with and defining service desk best practices.
- Experience managing and maintaining Windows desktops, laptops, smartphones, handheld ordering devices (ZiiZii preferred), web portals and networking equipment
S. Abraham & Sons, Inc. is a privately held company that has been in business since 1927. We have a footprint in the Midwest from Michigan to Tennessee and from Wisconsin to Pennsylvania. We employ over 150 associates in our Greenfield warehouse and we carry over 13,000 items. These items are picked and packed and then delivered by our drivers to more than 3,000 customers weekly.
- Childcare reimbursement
- Gym membership reimbursement
- Tuition reimbursement (up to $250/credit hour)
- Veteran friendly employer
- Consistent work
- Paid holidays, paid military leave, paid jury duty
- Full benefit package; affordable health, dental, and vision insurance, 401(k) match, Paid Time Off, company paid short-term disability & life insurance, and Telemedicine options.
- Wellness Program
- Discounts on groceries and other products (Employee Purchase Program)
Equal Employment Policy
The Company's hiring and employment practices are based on job qualifications, performance, and/or conduct without regard to race, color, religion, national origin, age, sex, marital status, height, weight, disability, genetic information, or any other legally protected status.
Job Type: Full-time
Pay: $39,000.00 - $42,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- Active Directory: 1 year (Required)
- Help desk: 3 years (Required)
Work Location: In person
Salary : $39,000 - $42,000