What are the responsibilities and job description for the Help Desk Analyst (Tier 1) position at S R INTERNATIONAL INC?
Location: 1101 South Front St., Harrisburg, PA 17104
Duration: Until 06/30/2025 (Possible extensions)
Shift Hours: Monday to Friday, 8 AM to 6 PM, with potential Saturday work once a quarter
Job Description:
The Help Desk Analyst provides technical support and assistance to end users for hardware, software, and systems. Responsibilities include troubleshooting issues, password resets, application support, and escalations to higher-level support. The role requires excellent customer service skills and the ability to work well in a team environment. The position is primarily phone-based and requires strong communication and organizational skills.
Requirements:
Duration: Until 06/30/2025 (Possible extensions)
Shift Hours: Monday to Friday, 8 AM to 6 PM, with potential Saturday work once a quarter
Job Description:
The Help Desk Analyst provides technical support and assistance to end users for hardware, software, and systems. Responsibilities include troubleshooting issues, password resets, application support, and escalations to higher-level support. The role requires excellent customer service skills and the ability to work well in a team environment. The position is primarily phone-based and requires strong communication and organizational skills.
Requirements:
- 1 years of IT Service Desk and/or Call Center experience
- Experience with call tracking and ticketing software
- Basic knowledge of Active Directory
- Strong knowledge of Microsoft Windows 7 and Office 365
- Ability to provide excellent customer service
- Local candidates preferred
- 100% onsite at The Riverfront Office Center
- Background check and drug screening required
- In-person interview required.
