Demo

Help Desk Analyst (Tier 1)

S R INTERNATIONAL INC
Harrisburg, PA Full Time
POSTED ON 3/24/2025
AVAILABLE BEFORE 4/18/2025

Location : 1101 South Front St., Harrisburg, PA 17104

Duration : Until 06 / 30 / 2025 (Possible extensions)

Shift Hours : Monday to Friday, 8 AM to 6 PM, with potential Saturday work once a quarter

Job Description :

The Help Desk Analyst provides technical support and assistance to end users for hardware, software, and systems. Responsibilities include troubleshooting issues, password resets, application support, and escalations to higher-level support. The role requires excellent customer service skills and the ability to work well in a team environment. The position is primarily phone-based and requires strong communication and organizational skills.

Requirements :

  • 1 years of IT Service Desk and / or Call Center experience
  • Experience with call tracking and ticketing software
  • Basic knowledge of Active Directory
  • Strong knowledge of Microsoft Windows 7 and Office 365
  • Ability to provide excellent customer service
  • Local candidates preferred

Additional Info :

  • 100% onsite at The Riverfront Office Center
  • Background check and drug screening required
  • In-person interview required.
  • Salary : $20 - $22

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