What are the responsibilities and job description for the Program Manager position at S&S Healthcare?
S&S Health is a premier healthcare administration company located in Mason, Ohio. We offer self, level, and fully funded solutions that lower costs while improving outcomes with a consumer-centric experience. Our integrated benefits, services, and technology platform are designed to meet the needs of employers, third-party administrators (TPAs), and health systems. With a nationwide presence, we have the capability to sell and service in every state.
The Program Manager will play a crucial role in shaping our agile operations, driving process improvement, and enhancing team collaboration. You will work closely with our CTO and product owners to establish a robust agile framework and ensure its effective implementation across the organization.
Key Responsibilities:
- Jira Configuration: Configure and optimize Jira fields, dashboards, and workflows to align with organizational needs, ensuring seamless project tracking and reporting, as well as automating processes to enhance user experience and efficiency.
- Analysis and Reporting: Analyze Jira queues and tickets, creating reports to increase visibility into productivity and identify trends for continuous improvement.
- Agile Leadership: Facilitate agile ceremonies (sprint planning, daily stand-ups, retrospectives) to foster collaboration and continuous improvement across teams.
- Process Development: Collaborate with stakeholders to design and document process flows, identifying areas for enhancement and implementing best practices.
- Training & Upskilling: Develop and deliver training programs to upskill team members in agile methodologies and Jira usage, promoting a culture of learning and adoption.
- Stakeholder Engagement: Build relationships with various teams and key stakeholders to drive agile initiatives and ensure alignment with organizational goals.
- Change Management: Identify and address challenges in agile adoption, working to gain buy-in from teams across the company and fostering a culture of agility.
Qualifications:
- Experience: Significant experience as a Scrum Master, Program Manager, or similar role in an agile environment.
- Jira Expertise: Strong proficiency in Jira Service Desk, including configuration, automation, and workflows; familiarity with eazyBI and JQL.
- Agile Methodologies: Solid understanding of agile principles, practices, and frameworks, with a proven track record of implementing Scrum.
- Interpersonal Skills: Excellent communication and collaboration skills, with the ability to influence and engage diverse teams.
- Problem-Solving: Strong analytical skills to identify process inefficiencies and propose effective solutions.
- Certification: Relevant certifications (e.g., Certified ScrumMaster (CSM), PMI-ACP) are preferred but not required.
S&S Health is committed to creating a safe and secure workplace for all employees. Please note that all final candidates will undergo a comprehensive background check and drug testing as part of our hiring process.
