Business Operations Lead Hybrid (San Francisco, CA)

We are a team committed to lowering the barriers to human health research across the industry. As a founding engineer, you will be a core member of a small, dedicated team focused on building excellent experiences for both researchers and participants in research studies.

Job Title

Business Operations Lead

Location

San Francisco, CA (In-office / Hybrid)

Role Overview

As the Business Operations Lead, you will play a critical role in supporting our CEO and driving key initiatives across sales, customer success, strategy, and business operations. This role offers the opportunity to contribute to the company’s growth and mission while working in a fast-paced, collaborative environment.

Responsibilities

• Sales Enablement : Support sales efforts by managing the sales pipeline, assisting with lead generation, and driving customer engagement strategies.
• Customer Success : Enhance client experiences by streamlining onboarding processes, managing feedback loops, and ensuring client needs are met effectively.
• Strategic Planning : Analyze business challenges, develop actionable insights, and contribute to strategic initiatives.
• Operational Excellence : Identify and implement process improvements to optimize efficiency and scalability across business functions.
• Cross-Functional Collaboration : Work closely with the CEO and CTO to align technical capabilities with business objectives and ensure seamless execution of priorities.
• Problem-Solving : Address diverse challenges with a sharp, analytical approach, ensuring timely and effective resolutions.

Required Qualifications

Skills

Personal Attributes

Technical Proficiency

Familiarity with tools such as GSuite, CRMs (Hubspot and Intercom experience a plus), and analytics platforms.

What We Offer

Please ensure you read the below overview and requirements for this employment opportunity completely.

J-18808-Ljbffr

Remote working / work at home options are available for this role.