What are the responsibilities and job description for the Consumer Title Processor position at S3 Shared Service Solutions, LLC?
About S3
We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we will invest in your learning and development through training programs designed to power your success.
S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.
The Consumer Title Processor will be part of the Consumer Servicing team. This role is key to ensuring the seamless end to end title process of a vehicle loan. Responsibilities include processing paid in full reports, rejections, incoming loan packages, incoming perfected titles, and completing title documents while supporting inbound and outbound calls. This position will have excellent customer service skills, an aptitude for shifting based on business needs and working collaboratively with their team and others.
S3 STAR Values
Top Job Responsibilities
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”
ADA Statement & Requirements
S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.
Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.
Cognitive Requirements-
Occasionally: Perform basic mathematical computations. Motivate, lead, influence and collaborate with others both internally and externally. Project planning and execution.
Frequently: Works independently, little supervision needed. Comprehend materials and follow instructions. Compile, copy and compare information. Handle confidential/sensitive information.
Constantly: Effectively communicate verbally and in writing. Analyze and compute information. Problem solving and critical thinking. Exercise good judgement/reasoning and resourcefully solve routine problems. Organize and handle multiple tasks and prioritize. Exhibit excellent customer service skills.
Physical Requirements-
Frequently: Sit- Remaining in a seated position for long periods of time. Use hand/fingers to handle and feel. Speak coherently. Walk- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Reach- Extending hand(s) and arm(s) in any direction. Stoop, kneel, crouch or crawl.
Constantly: Use hands/fingers for repetitive keyboard & hand motion.
Emotional Effort- Occasional short deadlines. The work environment is occasionally hectic with periods of high stress.
Internal/External Interaction- Occurs occasionally with periods of high volume.
We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we will invest in your learning and development through training programs designed to power your success.
S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.
The Consumer Title Processor will be part of the Consumer Servicing team. This role is key to ensuring the seamless end to end title process of a vehicle loan. Responsibilities include processing paid in full reports, rejections, incoming loan packages, incoming perfected titles, and completing title documents while supporting inbound and outbound calls. This position will have excellent customer service skills, an aptitude for shifting based on business needs and working collaboratively with their team and others.
S3 STAR Values
- Service
- Teamwork
- Attitude
- Results
Top Job Responsibilities
- Review all assigned Title applications submitted to ensure completion of all required data with accuracy.
- Resolve all incoming inquiries and escalation issues courteously and professionally via electronic and phone calls.
- Responsible for processing paid in full reports daily to ensure the titles are released appropriately.
- Review daily file audits and complete follow up tasks to resolve issues and support lien perfection.
- Maintain a thorough working knowledge of all partner credit union operational policies and guidelines, products, and services.
- Interact with governmental agencies, dealerships, S3 and credit union partners assisting them with error resolutions, lien perfections and general title questions.
- Review all dealer documentation for accuracy and completeness prior to funding any new loans/letters of credit.
- Additional job-related projects and duties as assigned by management.
- 1 year of customer service experience preferred. Previous experience with titles helpful.
- Strong communication skills both verbal and written.
- Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Excellent customer service skills.
- Strong analytical skills required with a high degree of accuracy.
- Must be able to adjust quickly to shifting priorities.
- Aptitude to work independently and as a part of a team with a positive attitude.
- Group medical, dental, and vision coverage insurance
- Generous Paid Time Off
- Up to 11 Paid Holidays Per Year
- 401(k) With Employer Match and Discretionary Contribution
- Employee Referral Program
- Wellness Programs
- Peer-to-Peer Recognition Program
- Salary commensurate with experience with an expected range of 45,000 - 48,000/ year
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”
ADA Statement & Requirements
S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.
Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.
Cognitive Requirements-
Occasionally: Perform basic mathematical computations. Motivate, lead, influence and collaborate with others both internally and externally. Project planning and execution.
Frequently: Works independently, little supervision needed. Comprehend materials and follow instructions. Compile, copy and compare information. Handle confidential/sensitive information.
Constantly: Effectively communicate verbally and in writing. Analyze and compute information. Problem solving and critical thinking. Exercise good judgement/reasoning and resourcefully solve routine problems. Organize and handle multiple tasks and prioritize. Exhibit excellent customer service skills.
Physical Requirements-
Frequently: Sit- Remaining in a seated position for long periods of time. Use hand/fingers to handle and feel. Speak coherently. Walk- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Reach- Extending hand(s) and arm(s) in any direction. Stoop, kneel, crouch or crawl.
Constantly: Use hands/fingers for repetitive keyboard & hand motion.
Emotional Effort- Occasional short deadlines. The work environment is occasionally hectic with periods of high stress.
Internal/External Interaction- Occurs occasionally with periods of high volume.