What are the responsibilities and job description for the Deposit Operations Representative position at S3 Shared Services?
Deposit Operations Representative
The Deposit Operations Representative will perform multiple entry level functions and transactions in General Processing. Areas of responsibilities include but are not limited to remittance processing, account maintenance, and reconcilement of official checks. We pride ourselves on offering world class service in a collaborative and supportive team environment. Our success is dependent upon flexible employees who are self-motivated, dependable, diligent, and team and member focused.
S3 STAR Values:
Service
Teamwork
Attitude
Results
Location: Canton, MD potential for Hybrid schedule
TOP JOB RESPONSIBILITIES:
Fulfills member requests submitted through Activity Manager/Move.
Processes various account transactions which can include but not limited to posting payments, certificate of deposits, IRA deposits, decedent accounts, account inquiries, statement requests, and check copies, etc.
Respond to inquiries from branches, members, and internal departments for deposit related products and services that are in compliance with the general processing policies and procedures.
Receives and reviews incoming mail for processing.
Must secure and maintain confidential member information.
Other responsibilities and opportunities:
Evaluates and resolves unique situations such as demanding or complicated member requests.
Prioritizes workload to manage high priority cases.
Offers alternatives when dealing with complex situations that would require extensive research.
Additional job-related projects and duties as assigned by management.
QUALIFICATIONS & SKILLS:
1 year of customer service, banking or financial experience preferred.
Understands the basic procedures and regulatory guidelines preferred.
Strong analytical, organizational, and time management skills.
Strong communication skills, both verbal and written.
Ability to work collaboratively with a team and management as well as independently.
Ability to handle multiple tasks simultaneously with a high degree of accuracy.
Proficiency in Microsoft Office (Excel, Word, Outlook).
FLSA: Nonexempt
PERKS AND BENEFITS:
Group medical, dental, and vision coverage insurance
Generous Paid Time Off
Up to 11 Paid Holidays Per Year
401(k) With Employer Match and Discretionary Contribution
Employee Referral Program
Wellness Programs
Peer-to-Peer Recognition Program
Salary commensurate with experience with an expected range of $20.43 - $21.00/hour.
About S3:
We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 Americas most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we will invest in your learning and development through training programs designed to power your success.
S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.
ADA Statement & Requirements
S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.
Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.
Cognitive Requirements-
Constantly: Comprehend materials and follow instructions; Compile, copy and compare information; Analyze and compute information. Problem solving and critical thinking; Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills
Frequently: Perform basic mathematical computations; Works independently, little supervision needed; Effectively communicate verbally and in writing
Occasionally: Perform advanced or non-routine mathematical computations
Physical Requirements-
Constantly: Use hands/fingers for repetitive keyboard & hand motion; Speak coherently
Frequently: Sit- Remaining in a seated position for long periods of time; Walk- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another; Use hand/fingers to handle and feel; Reach- Extending hand(s) and arm(s) in any direction;
Emotional Effort- Frequent short deadlines. The work environment is hectic with continual periods of high stress.
Internal/External Interaction- Occurs occasionally with periods of high volume.
Salary : $20 - $21
