Demo
Salary Resume Critique Job Openings

IT Service Management (HEAT)

SA TECHNOLOGIES
Boston, MA Full Time
POSTED ON 3/18/2025
AVAILABLE BEFORE 4/17/2025

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Job Description

  • Customization, configuration, and administration of HEAT (FrontRange) application - HEAT v7
  • HEAT CMDB configuration and integration with other products
  • Work with customers and business owners to establish functional requirements
  • Design and develop complex workflows and automation
  • Participate in assessment of a new IT Service Management tool. Analyze proprietary and SaaS-based Enterprise IT Service Management (ITSM) platforms such as ServiceNow, BMC Remedy, and FrontRange
  • Participate in a life cycle implementation for the new IT Service Management tool (scoping / planning, requirements gathering, design, development, testing, launch and support)
  • Provide training to the tool users

Qualifications

  • 3 years IT Service Management system experience, preferably with FrontRange / Heat Software
  • Deep knowledge and experience with implementing ITIL Core processes in HEAT (ITSM) environment, specifically Incident, Request Fulfillment, Change, and Problem Management processes
  • Knowledge of T-SQL, MySQL, SSIS
  • Experience participating in business / system integration efforts
  • Expertise with implementing ITIL processes and leveraging best practices
  • Ability to work effectively in a team-oriented, collaborative environment and on your own
  • Strong interpersonal, oral and written communication skills
  • Proven problem-solving abilities and strong attention to detail and quality of work
  • Enthusiasm for customer service and IT support as well as learning new software technologies

    • Additional Information

    All your information will be kept confidential according to EEO guidelines.

    J-18808-Ljbffr

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a IT Service Management (HEAT)?

    Sign up to receive alerts about other jobs on the IT Service Management (HEAT) career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $208,896 - $274,954
    Income Estimation: 
    $250,952 - $333,704
    Income Estimation: 
    $109,702 - $143,233
    Income Estimation: 
    $150,767 - $193,289
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $45,792 - $56,381
    Income Estimation: 
    $54,256 - $67,602
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at SA TECHNOLOGIES

    Oracle MDM Solution Architect
    SA TECHNOLOGIES
    Hired Organization Address Redwood, CA Full Time
    SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with oper...
    IT Service Management (HEAT)
    SA TECHNOLOGIES
    Hired Organization Address Boston, MA Full Time
    Company DescriptionAll SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee...
    Quality Assurance Analyst
    SA TECHNOLOGIES
    Hired Organization Address Phoenix, AZ Full Time
    Job Description Role : Quality Assurance Analyst Location : Phoenix, AZ, 85007 hybird Duration : 4 months The QA Analyst...
    Endeca Architect
    SA TECHNOLOGIES
    Hired Organization Address Fargo, ND Full Time
    Company Description Satincorp (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms ...
    View More Jobs at SA TECHNOLOGIES

    Not the job you're looking for? Here are some other IT Service Management (HEAT) jobs in the Boston, MA area that may be a better fit.

    IT Service Desk Specialist

    RA Capital Management, Boston, MA

    IT Service Management (HEAT)

    SA Technologies, Boston, MA

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!