Senior Technical Support Engineer/ Field Service Representative

Job Description:

Saab Inc. is seeking a Technical Support Engineer to provide outstanding service to all Saab Inc. customers. The candidate must be highly motivated and committed to solving customer problems. A positive outlook, desire to help others, ability to listen and work collaboratively are crucial to succeed in this position. 

Responsibilities include:

• Maintaining cost and schedule plans for assigned tasks while applying technical support concepts and operating with minimal oversight.

• 20-30% travel to locations such as on-board ships or overseas to perform the required job function.

• Provides hands-on technical support to customers by phone and on-site on multiple complex systems.

• Diagnoses, troubleshoots, repairs and debugs complex radar systems utilizing manuals, schematics, and reach back support for various electro/mechanical issues that may arrive within the system.

• Perform software installations at site and support data collection events for analysis.

• Troubleshoots and resolves complex issues independently or in collaboration with others. 

• Responds to situations where first-line technicians have failed to isolate or fix problems in malfunctioning equipment or software.

• Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. 

• Main interface with customers while at site.

• May support other company functional areas such as customer installation and training.

• Deliver training to customers on operations and maintenance of Saab products.

• Must be eligible to obtain US Government security clearance

• Must be capable of lifting and removing/replacing components weighing 50 pounds or more.

Compensation Range: $93,400- $116,800

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

• BA/ BS degree in an engineering discipline

• 8 years of experience (6 years if MS degree)

• OR 12 years of relevant military or aerospace experience

• Giraffe AMB (or similar) radar systems design, operation, or maintenance experience highly preferred.

Desired Skills and Experience:

• Experience working with radar and surveillance systems.

• Ability to independently perform system troubleshooting and maintenance using existing procedures and resolve complex issues

• Ability to perform system troubleshooting and maintenance beyond the scope of written procedures

• Effectively use problem solving skills and analytical thinking

• Ability to use common diagnostic test equipment such as DMM and oscilloscope

• Ability to identify degraded system performance and recommend methods for improvement

• Understanding of analog, digital, communications, and RF systems

• Must be a problem solver who is poised, mature and fully capable of professional communication with customers and Saab personnel. 

• Proven experience in building positive customer relationships through continued, long-term customer interaction.

• Ability to concurrently work effectively within multiple engineering teams

• Ability to communicate results both verbally and in writing

• Excellent oral and written communication skills. 

• Ability to effectively use appropriate tools and computer skills

• Working knowledge of the MS Office applications suite with expert-level proficiency in MS Word

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

• Medical, vision and dental insurance for employees and dependents

• Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

• 401(k) with immediate vesting on employer match

• Tuition assistance

• Student loan assistance

• Wellness account, Care.com subscription and employee assistance programs

• Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

Salary : $93,400 - $116,800