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Senior Field Service Engineer

The Fountain Group
San Diego, CA Full Time
POSTED ON 1/20/2025
AVAILABLE BEFORE 4/20/2025

The Field Service Engineer is responsible for the vital work of maintaining diagnostic tools, which directly influences patient health and well-being. Looking for candidates who enjoy the challenge of identifying solutions, excel in an autonomous role and want to work to build a world-class service organization.

Duties :

  • Handle troubleshooting, installation, preventative maintenance, and service repair needs of equipment, including providing excellent and efficient service to customers, along with technical training on products.
  • Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
  • Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals.
  • Engage with both internal and external stakeholders, understanding and meeting their requirements, while also assisting with the training of newer Field Service Engineers.

Qualifications :

  • Associate degree or equivalent experience (2 years) in troubleshooting, installation, validation, preventative maintenance, modifications and / or service repair of mechanical, electromechanical, robotics, electronic equipment, and / or instrumentation.
  • Hold a current valid driver’s license and clean driving record over the last three years.
  • Ability to travel (providing service in an assigned geography and periodic travel to other areas / overnight).
  • Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.).
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