What are the responsibilities and job description for the Senior Field Service Engineer position at The Fountain Group?
The Field Service Engineer is responsible for the vital work of maintaining diagnostic tools, which directly influences patient health and well-being. Looking for candidates who enjoy the challenge of identifying solutions, excel in an autonomous role and want to work to build a world-class service organization.
Duties :
- Handle troubleshooting, installation, preventative maintenance, and service repair needs of equipment, including providing excellent and efficient service to customers, along with technical training on products.
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
- Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals.
- Engage with both internal and external stakeholders, understanding and meeting their requirements, while also assisting with the training of newer Field Service Engineers.
Qualifications :