What are the responsibilities and job description for the Appointment Scheduler position at Saban Community Clinic?
Job Details
Description
At Saban we believe in the employee experience, and know you are the heart of our business! Work shouldnt consume your life, we believe in Work-Life-Balance and strive for flexibility through various company perks.
Benefits and Perks:
- Free Medical coverage options We cover all out of pocket expenses!
- Chiropractor/Acupuncture covered at 100% in-network
- HMO and PPO Dental coverage options
- Vision
- Chiropractor/Acupuncture Care
- Weekend Shift Differential Pay
- 403(b) retirement plans with employer matching
- Generous paid time off including 1-Week Holiday closure for Christmas & New Years!
- Competitive Wages & Annual Merit Increase
Mon - Thurs 9am-5:30pm, Fri 8a-4:30p, Some Saturdays 7:30a-4p @ 137 N Virgil Ave 90004
Duties and Responsibilities:
- Answer incoming calls in a timely manner based on Clinic standards and protocols.
- Schedule appointments accurately maximizing practitioners time and making sure that the patient is placed in the appropriate appointment template for their medical needs or request.
- Answer questions regarding clinic services and appointment related information; direct unrelated questions to appropriate staff.
- Confirm or cancel appointments in accordance with Clinic policies and procedures
- Ensure that patients appointments are processed accurately and in a timely manner.
- Communications: Ensure effective, professional communications within and outside the organization.
- Handle patient information with utmost respect and confidentiality.
- Maintain a professional, friendly and courteous attitude in the performance of duties.
- Provide input to supervisor on issues that need attention and improvement.
- Handle patients complaints or concerns in a professional manner. Appropriately refer patient to Lead or Supervisor for handling and/or resolution of issues.
- Combination of education and work experience equivalent to High School graduation.
- Must demonstrate excellent telephone and customer service relation skills.
- Knowledge of basic medical terminology preferred.
- Fluency in spoken and written Spanish highly preferred.
- Experience with multi-button telephone, computer and other simple business equipment. Demonstrated proficiency with the Clinics Practice Management Systems (HEALTH PORT) and telephone system within three month of hire.
- Demonstrated ability to respond with sensitivity to people of diverse cultures and various lifestyles.
Position Requirements:
- Fluency in spoken and written Spanish required
- High School certificate.
- 1-2 years in a Call Center environment preferred.
- Must demonstrate excellent telephone and customer service relation skills.
- Knowledge of basic medical terminology preferred.
- Will be required to work occasional Saturdays.
About Us:
The Saban Community Clinic was founded in 1967 on the principle that healthcare is a right, not a privilege. It is our mission provide affordable quality Whole Person Care to everyone regardless of income or immigration status in a caring environment. This includes medical, behavioral health and dental care.
Saban Community Clinic values the diversity of the people it hires and serves. Diversity at Saban means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, gender identity, sexual orientation or disability.
Our impact continues to grow. Come join our dynamic team to help build healthier communities and make a difference in our patient's lives!
Qualifications
Salary : $21 - $22
