What are the responsibilities and job description for the P.A.S.S. Specialist Tier III position at Sabel Systems Technology Solutions Llc?
Who We Are
Sabel Systems Technology Solutions, LLC is a leading solution provider and rapidly growing Information and Communications Technology Company specializing in innovative and agile Digital Engineering and Acquisition Technical Stack design, implementation, and support, Strategy and Policy Development, Financial Management, Software Solutions Development, Requirements Analysis and Training, to name a few. Our client base is mostly in the DoD Federal Government Contracting space and we also partner with prime Government Contractors such as Siemens, Booze Allen, McKinsey and have work in the commercial space as well. We provide clients with large business opportunities and training within our small business agility and people first culture. You will be joining a dynamic and highly motivated team with one goal: "Get quality and secure solutions in the customers hands as soon as possible.
Who We Need
The Senior RAVE Support Engineer (Cyber Virtual Environment Administrator) will provide dedicated maintenance and support for the Realistic AFNet Virtual Environment (RAVE) system, a virtualized platform for cyber vulnerability testing. This role includes Tier 1 support, system administration, and virtual environment management, ensuring smooth operations for cyber test environments. The engineer will also support LaunchPad and participate in cross-training with RAVE and AF-PLM technicians.
What Youll Do
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Tier 1 User Support
- Manage user accounts, including onboarding, password resets, and user inquiries.
- Respond to and resolve technical support tickets.
- Provide training and documentation for RAVE users.
Virtual Environment & System Administration
- Administer and maintain servers, virtual machines (VMs), and software updates within the RAVE system.
- Set up and configure VMware environments to support testing needs.
- Monitor system performance and troubleshoot issues as needed.
- Ensure cybersecurity compliance within the RAVE virtual environment.
- Maintain an Administrator's Guide on SharePoint for system documentation.
Infrastructure & Cross-Training
- Work alongside Managers and Team Leads as part of the RAVE system administration team.
- Cross-train with LaunchPad and AF-PLM technicians.
- Provide support using Fourti.net and VMware software.
- Use a non-GFE laptop and CAC reader to access RAVE securely.
Reporting & Metrics
- Track and report key performance metrics, including:
- Number of new users onboarded.
- Number of VMs created.
- General system usage and support trends.
Job Qualifications
Required Qualifications
Experience:
- 5 years of experience in IT support, system administration, or cybersecurity environments.
- Strong knowledge of VMware and virtual machine (VM) management.
- Experience supporting virtualized environments and infrastructure security.
Technical Skills:
- Hands-on experience with Fourti.net and VMware software.
- Familiarity with government or military cyber environments.
- Experience troubleshooting system issues and implementing security best practices.
- Expert level experience with Power BI, Power Automate, or Power Apps.
- Ability to document technical processes and maintain operational guides.
Soft Skills:
- Excellent interpersonal and communication skills.
- Ability to work independently while collaborating effectively with teams.
- Strong analytical and problem-solving skills.
Additional Requirements:
- U.S. Citizenship required.
- Ability to obtain a minimum Secret-level security clearance, with potential for a TS upgrade.
- Ability to travel up to 25% of the time.
- Reliable telework setup with phone and internet connectivity.
- Use of a non-GFE laptop and CAC reader for RAVE access.
Preferred Qualifications:
- Bachelor's degree in IT, Cybersecurity, Engineering, or a related field (experience may substitute for a degree).
- Security or CISSP certification (or ability to obtain).
- Background in DoD acquisition and cybersecurity testing environments.
- Familiarity with SAFe, Agile, and ITIL methodologies.
- Experience with Jira, Confluence, and ITSM tools.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.
- Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
- Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
- Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
- Strategic Thinking: Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
- Planning/Organizing: Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
- Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
- Innovation: Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
- Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and general public.
- Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.
- Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit, talk, type or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms.
- Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
Salary and Benefits
The range for this position is between $125,000 and $165000. Actual salary will be negotiated with this positions Hiring Manager and can vary depending on the following factors: Billable contract and labor category, experience, skills, education /certifications/ licenses & geographic location.
Sabel Systems is committed to offering all employees a competitive benefits and compensation package that is comprehensive enough to meet their goals and needs. Our employees are our most valuable asset, and one of Sabel Systems largest financial investments is our benefits program. As a valued member of the organization, employees are provided with a host of benefits to include healthcare; financial assistance in the event of illness, injury, disability, loss of work, or death; health savings accounts; retirement plans; paid time off; paid holidays; education and training program reimbursement, to name a few.
EEO Statement
Sabel Systems is an equal opportunity employer. Our hiring decisions are based solely on qualifications, merit, and business need. We prohibit discrimination and harassment of any kind across all employment practices within our organization. Sabel Systems participates in the E-Verify Employment Verification Program.
Salary : $125,000 - $165,000