What are the responsibilities and job description for the P.A.S.S. Specialist Tier III - Remote position at Sabel Systems?
Who We Are
Sabel Systems Technology Solutions, LLC is a leading solution provider for innovative and agile Digital Engineering and Acquisition Technical Stack design, implementation, and support. We have projects across the DoD, Industry, and Academia. We operate in secure public clouds, on- premises clouds, and hybrid clouds. We provide you with large business opportunities and training within our small business agility and people first culture. You will be joining a dynamic and highly motivated team with one goal:
"Get quality and secure solutions in the customers hands as soon as possible".
Who We Need
The Senior RAVE Support Engineer (Cyber Virtual Environment Administrator) will provide dedicated maintenance and support for the Realistic AFNet Virtual Environment (RAVE) system, a virtualized platform for cyber vulnerability testing. This role includes Tier 1 support, system administration, and virtual environment management, ensuring smooth operations for cyber test environments. The engineer will also support LaunchPad and participate in cross-training with RAVE and AF-PLM technicians.
What You'll Do
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Tier 1 User Support
- Manage user accounts, including onboarding, password resets, and user inquiries.
- Respond to and resolve technical support tickets.
- Provide training and documentation for RAVE users.
Virtual Environment & System Administration
- Administer and maintain servers, virtual machines (VMs), and software updates within the RAVE system.
- Set up and configure VMware environments to support testing needs.
- Monitor system performance and troubleshoot issues as needed.
- Ensure cybersecurity compliance within the RAVE virtual environment.
- Maintain an Administrator's Guide on SharePoint for system documentation.
Infrastructure & Cross-Training
- Work alongside Managers and Team Leads as part of the RAVE system administration team.
- Cross-train with LaunchPad and AF-PLM technicians.
- Provide support using Fourti.net and VMware software.
- Use a non-GFE laptop and CAC reader to access RAVE securely.
Reporting & Metrics
- Track and report key performance metrics, including:
- Number of new users onboarded.
- Number of VMs created.
- General system usage and support trends.
Your Qualifications
Required
Experience:
- 5 years of experience in IT support, system administration, or cybersecurity environments.
- Strong knowledge of VMware and virtual machine (VM) management.
- Experience supporting virtualized environments and infrastructure security.
Technical Skills:
- Hands-on experience with Fourti.net and VMware software.
- Familiarity with government or military cyber environments.
- Experience troubleshooting system issues and implementing security best practices.
- Expert level experience with Power BI, Power Automate, or Power Apps.
- Ability to document technical processes and maintain operational guides.
Soft Skills:
- Excellent interpersonal and communication skills.
- Ability to work independently while collaborating effectively with teams.
- Strong analytical and problem-solving skills.
Additional Requirements:
- U.S. Citizenship required.
- Ability to obtain a minimum Secret-level security clearance, with potential for a TS upgrade.
- Ability to travel up to 25% of the time.
- Reliable telework setup with phone and internet connectivity.
- Use of a non-GFE laptop and CAC reader for RAVE access.
Preferred Qualifications:
- Bachelor's degree in IT, Cybersecurity, Engineering, or a related field (experience may substitute for a degree).
- Security or CISSP certification (or ability to obtain).
- Background in DoD acquisition and cybersecurity testing environments.
- Familiarity with SAFe, Agile, and ITIL methodologies.
- Experience with Jira, Confluence, and ITSM tools.
