Demo

Customer Service Support Specialist GDV1375

Sabree Software Services
Reston, VA Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/29/2025

Job Description

  • Windows Operating System : Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of Microsoft Windows Operating System.
  • MAC Operating System : Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of macOS (Operating System).
  • Technical and Analytical Competency : Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.
  • Organizational Competency : Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.
  • Interpersonal Competency : Listen actively, render empathy, maintain professional demeanor in frustrating situations, and write concise reports, e-mails, and memos.

Required Skills

  • Demonstrated experience in customer service
  • Demonstrated experience in technical support service
  • Demonstrated experience in system administration for Windows and Linux systems
  • Demonstrated experience trouble-shooting hardware, telephony, and video
  • Demonstrated experience deploying and testing hardware and software
  • Demonstrated experience using an enterprise ticketing system
  • Demonstrated experience working with Windows Operating Systems
  • Demonstrated experience working with Linux Operating Systems
  • Demonstrated knowledge of LAN / WAN architectures and troubleshooting
  • Demonstrated working knowledge with VPN clients such as Cisco VPN and others
  • Desired Skills

  • Demonstrated exceptional security practice in working with Restricted Handling (RH) data
  • Experience working with special systems such as FSA3 and FiCE
  • Trained and Certified as a Data Transfer Officer
  • Trained and Certified as a Krypto handling technician
  • Trained to support special “Back Room” requirements
  • Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures
  • Billet Rate Information

    About Sabree Software Services

    Sabree Software Services, Inc. (S3) is a full-service software firm headquartered in Northern Virginia.  We support the federal government and commercial arenas by providing high quality, system / software architecture design, full-lifecycle / full-stack software development services, usability engineering, testing, and project management services. Our team is comprised of an elite network of engineers, with advanced degrees, who have been providing technical services to our customers and partners in the DC metropolitan area for over 20 years.  We are committed to delivering innovative, multidisciplinary solutions in an agile fashion.

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