Information Technology Infrastructure Analyst III

Information Technology Infrastructure Analyst III

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Information Technology Infrastructure Analyst III

Salary

102,019.68 - $130,207.68 Annually

Location

Sacramento, CA

Job Type

Permanent Full-Time

Job Number

29602-A

Department

County Wide

Opening Date

01 / 17 / 2025

Closing Date

2 / 28 / 2025 5 : 00 PM Pacific

Description

Benefits

Questions

The Position

This is a continuous filing exam. Next filing cut-offs are at 5 : 00 pm on :

2 / 7 / 2025, 2 / 28 / 2025 (Final)

Leads, plans, schedules, and oversees the work of Information Technology (IT) Infrastructure Analysts Level I / II performing advanced, specialized work of a professional nature, while performing similar duties as those being led; ensures completion of tasks in accordance with established policies and procedures; communicates policies, procedures and job expectations; and provides training to staff. Utilizes skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including network operating systems and infrastructure, network and telephony analysis and administration, server / system / platform analysis and administration, information systems security, radio systems analysis and administration, and field service analysis and administration while working with a significant amount of independent authority and judgment.

Examples of Knowledge and Abilities

Knowledge of

Principles and practices of effective team building, team leadership and conflict resolution

Advanced principles and practices of project management and work flow analysis

Advanced principles of data communication, logical and physical network design, internet and intranet architecture, and LAN / WAN hardware and software

Advanced principles and practices of network security, techniques and procedures

Advanced principles and practices of systems design and analysis, programming techniques, languages, and utilities

Advanced principles and practices of business processes and standards analysis processes and standards, case analysis and process modeling

Design, installation and maintenance of enterprise, network, telephony, radio, or information security systems

Design, installation and maintenance of desktop computer systems and edge peripherals

Operating system structure, operations, utilities and computer systems configurations

Network documentation, configuration, maintenance and diagnostic procedures and techniques

Computer hardware and software systems similar to those being used by Sacramento County

A broad range of operations, services, concepts, terms and activities common to a comprehensive state-of-the-art information systems program

Ability to

Effectively build and lead a team through all phases of complex IT projects involving multiple IT disciplines in order to achieve departmental and / or County goals

Lead, train, assign, schedule and review the work of technical and / or professional information technology staff

Serve as technical expert within area of assignment and participate in developing strategic plans for technologies supported

Conduct independent research, interpret highly technical documents, draw valid conclusions, develop technological solutions, take appropriate actions and / or make appropriate recommendations related to complex IT problems

Analyze, develop, maintain and administer complex network, telephone, radio, and information security, PC and peripheral systems similar to those being used by the County

Perform advanced network administration duties, including security administration

Test and troubleshoot network / operating system problems / changes and recommend, develop and implement effective solutions for complex issues and provide guidance to others in the diagnosis and resolution

Translate user requirements to technical analysts and specialists; develop and make well-organized and effective verbal presentations

Communicate technical information to a wide variety of users and identify opportunities for business process and system improvements

Gather and evaluate information in order to reason logically, draw valid conclusions, take appropriate actions and / or make appropriate recommendations

Prepare and maintain clear and complete documentation for procedures, processes, and tables related to area of assignment

Read, comprehend, apply and retain technical publications and documentation

Plan, organize, prioritize and process work to ensure that deadlines are met

Adapt quickly to changes in policies, procedures, and assignments

Communicate effectively, both verbally and in writing for technical and non-technical audiences

Establish and maintain effective working relationships with those encountered during the course of the work

Work independently with minor supervision

Employment Qualifications

Minimum Qualifications

A Bachelor's Degree or higher from an accredited college or university in Computer Science, Information Technology, or other field closely related to the intent of the class.

Three (3) years full-time paid technical and / or professional experience in the fields of operating systems analysis and design, radio, voice, and date data network analysis and design, systems analysis, and / or systems engineering or similar field in a multi-platform information systems environment.

Note : Professional experience that demonstrates the ability to perform analytical duties above the required three years of full-time experience in the fields of operating systems analysis and design, radio, voice, and date data network analysis and design, systems analysis, and / or systems engineering or similar field in a multi-platform information systems environment may be substituted for the required education on a year-for-year basis (2080 hours paid experience equal one year of education).

Note : If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note : If the minimum qualifications include an educational or certificate / license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here () or speak to someone in our office before the cut-off date listed in this notice.

General Qualifications

Criminal History and Background Checks :

The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license / registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement :

A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Physical Requirements :

Some positions in this class may require the incumbent to be able to :

Distinguish between different colors.

Lift equipment that weighs up to 50 pounds.

Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.

Working Conditions :

Some positions in this class may require the incumbent to :

Work weekends, holidays, and non-routine hours.

Travel occasionally.

Probationary Period

The probationary period for this classification is twelve (12) months.

Application and Testing Information

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5 : 00 PM on the posted cut-off date. Click here () to apply.

County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street, Room 4667

Sacramento, CA 95814

Phone (916) 874-5593; 7-1-1 California Relay Service

Email EmployOffice@Saccounty.net

Inter-Office Mail Code : 09-4667

www.SacCountyJobs.net

Employment applications and all documentation requested in this announcement must be submitted by 5 : 00 p.m. on the cut-off date.

Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5 : 00 p.m. on the cut-off date.

Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.

Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.

A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.

Note : Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.

Supplemental Questionnaires must be submitted by 5 : 00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5 : 00 p.m. on the cut-off date.

The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.

Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.

If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.

Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.

If you have no experience, write "no experience" for the appropriate question.

For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.

If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and / or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible / employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Click here () for Frequently Asked Questions (FAQ's)

For information regarding County jobs :

www.saccountyjobs.net

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711.

EMPLOYEE BENEFITS

As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include : health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and / or medical cost; and an employee assistance program (EAP).

GENERAL BENEFITS :

Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net.

TEMPORARY POSITIONS :

Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions.

SALARY STEP INCREASES :

The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained.

PAY :

All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty.

VACATION :

Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.

HOLIDAYS :

14.5 holidays per year as recognized.

SICK LEAVE :

Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit.

PARENTAL LEAVE :

Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations.

TUITION REIMBURSEMENT :

Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition / registration fees and required books / supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.

RETIREMENT :

Social Security and Sacramento County Employees' Retirement System coverage.

HEALTH INSURANCE :

The County offers a variety of health plan design options to fit individual needs.

DENTAL INSURANCE :

The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person.

LIFE INSURANCE :

The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.

DEFERRED COMPENSATION :

The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal.

EMPLOYEE ASSISTANCE PROGRAM :

The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as :

Legal Advice / Difficult Decisions

Marriage or Family Relationships

Financial or Credit Worries / Elder Care

Alcohol and Drug Abuse

WELLNESS INCENTIVE PROGRAM :

The County will recognize and award time off to eligible employees who maintain an excellent attendance record.

FLEXIBLE SPENDING ACCOUNT :

The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.

• DEPENDENT CARE REIMBURSEMENT ACCOUNT :

Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and / or spouse to continue working.

The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.

WORKERS' COMPENSATION :

In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California.

SACRAMENTO CREDIT UNION :

The credit union offers loan facilities and systematic saving plans through payroll deduction.

SELECTION AND PLACEMENT

Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age.

Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations.

MINIMUM QUALIFICATIONS :

Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification.

Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

PROMOTIONAL EXAMINATIONS :

If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications.

OPEN EXAMINATIONS :

Any person who meets the minimum qualifications may apply.

CONTINUOUS FILING EXAMINATIONS :

Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received.

ELIGIBLE LISTS :

Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists.

EXAMINATION RATINGS :

Unless otherwise stated on the announcement : To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director.

APPEAL PROCESS :

Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination.

Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone : (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate.

FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs) :

OTHER INFORMATION

VETERAN'S PREFERENCE :

Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes.

Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his / her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his / her military service.

Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty.

CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT :

As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment.

CONFLICT OF INTEREST CODE :

Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest.

CONCURRENT EMPLOYMENT :

No employee may concurrently occupy more than one County position.

SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION) :

Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that :

Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and

The certification of eligibles who possess special skills have been approved by the Civil Service Commission.

PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING :

The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant.

DRIVER LICENSE :

Possession of a valid California Driver License may be required for some positions.

PROBATIONARY PERIOD :

Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months.

AGENCY SHOP / FAIR SHARE FEE :

Some positions require, as a condition of continued employment, that the person either :

Become a union member;

Pay a fair share fee to the union; or,

Meet specific requirements under which an equivalent amount must be paid to a charity.

FINGERPRINTING AND CRIMINAL RECORD CHECKS :

Fingerprinting and criminal record checks are required for some positions.

The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score.

Note : The Supplemental Questionnaire and the Application are administered as two separate documents. The Application is used only to determine if the minimum qualifications are met; and the Supplemental Questionnaire will be used only to determine your exam score.

In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as 'See Resume' as a response will not be scored.

By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.

Select the one box that best describes your college level education in Computer Science, Information Technology, or other field closely related to Information Technology Infrastructure Analyst III with Sacramento County.

Completion of some units from an accredited college or university

Associate's degree from an accredited college or university

Bachelor's degree or higher from an accredited college or university

None of the above

Select all the boxes that best describe continuing education you have completed.

A continuing education program relevant to Information Technology Infrastructure Analyst III where a certificate was awarded after successfully passing an exam

Completion of formal training courses relevant to Information Technology Infrastructure Analyst III

Completion of self-guided online training relevant to Information Technology Infrastructure Analyst III

Other

None of the above

Describe your education and training as it relates to the position of Information Technology Infrastructure Analyst III with Sacramento County. Include degrees earned, major fields of study and other appropriate and related certifications, training, continuing education, and licenses. If you have no relevant education, certifications, training, or licenses please type "None".

Select the one box that best describes your project management experience.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Describe in detail your project management experience with highly complex information technology infrastructure projects, which would include :

Developing and monitoring project timelines, budgets and resources

Interfacing with clients to define project scope and review project activities, recommendations and outcomes

Directing the assignment of team members and use of other project resources based on project requirements

Designing and implementing project testing and quality assurance processes

Also include employer / organization, your job title and dates of employment. If you have no relevant experience, please type "None".

Select the one box that best describes your paid experience writing technical documentation.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

For the selection you made in Question 7, select all the boxes that best describe the types of documentation you have developed.

Design documentation

Policies & Procedures

Process flow

Project proposals

Request for proposals

Requirements

Status reports

Training materials

Other

None of the above

Describe in detail your experience writing technical documents. For each selection you made in Question 8, provide a brief description of the document, including audience and scope. Also include employer / organization, your job title and dates of employment. If you have no relevant experience, please type "None".

Select the one box that best describes your experience providing leadership and mentoring to other professional and / or technical staff.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Select all the boxes that best describe tasks you have performed as a lead to other professional and / or technical staff.

Complex technical assignments

Coordinating with other technical teams

Oversee / track progress of unit's assignments

Provide input on performance evaluations

Reporting to management

Review / correct work of others

Technical or project lead

Train, coach and mentor other staff

Other

None of the above

Describe in detail your experience working as a lead to other professional and / or technical staff. Provide the following employer information regarding your experience :

Employer / Organization

Your job title

Number of staff you led and their job type (i.e., professional, technical, clerical, etc.)

Specific lead worker duties performed

If you have no relevant experience, please type "None".

Select the one box that best describes your experience providing budget recommendations and assisting in budget preparation and administration, which would include preparing cost estimates for projects and monitoring project expenditures.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Describe in detail your experience providing budget recommendations and assisting in budget preparation and administration, including your experience preparing cost estimates for projects and monitoring project expenditures. If you have no relevant experience, please type "None".

Select the one box that best describes your experience participating in the development of strategic plans for technology systems within your area(s) of expertise.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Describe in detail your experience participating in the development of strategic plans for technology systems within your area(s) of expertise. If you have no relevant experience, please type "None".

Select the one box that best describes your experience preparing / giving presentations, facilitating group activities and / or conducting group training.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Describe in detail your specific experience making presentations, facilitating group activities and / or conducting group training. Include in your response examples of the content / materials, techniques and objectives of the presentation, facilitation activity or group training, the size and composition of the audience or group (e.g., customers / sponsors, end users, IT professionals), your employer(s), and dates of employment. If you have no relevant experience, please type "None".

I would like to be considered for a NETWORK MANAGEMENT position.

I would like to be considered for a SERVER AND / OR FIELD SERVICES position.

I would like to be considered for a RADIO COMMUNICATIONS position.

I understand that I should answer all remaining questions for which I have relevant experience.

NETWORK MANAGEMENT Select the one box that best describes your experience where designing, managing, configuring and supporting network hardware such as switches, routers, firewalls, and / or load balancers was a regular part of your job duties.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Select the one box that best describes your experience where designing and supporting a software defined networking environment was a regular part of your job duties.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Select the one box that best describes your experience where designing, deploying and supporting a cloud and / or hybrid network environment was a regular part of your job duties.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Select the one box that best describes your experience where working in a data center environment supporting infrastructure systems was a regular part of your job duties.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

In relation to the responses you selected for Questions 23 through 26, describe in detail your experience. Include in your response :

Employer / Organization

Your job title

Dates and duration

The types of hardware and / or systems used

OS versions supported

Monitoring tools used

The network size (# of nodes, routers, servers)

The number of facilities

If you have no relevant experience, please type "None".

Select the one box that best describes your experience where designing, managing, and supporting routing architecture using protocols such as EIGRP, OSPF, BGP was a regular part of your job duties.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Select the one box that best describes your experience where using network tools such as protocol analyzers, sniffers and / or vulnerability assessment tools was a regular part of your job duties.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Select the one box that best describes your experience where evaluating, recommending, deploying, and using network management tools (e.g., Qualys) was a regular part of your job duties.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Select the one box that best describes your experience where designing, managing and supporting security systems, programs, and tools such as RADIUS / TACACS, and creating and maintaining Access Control Lists was a regular part of your job duties.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

In relation to the responses you selected for Questions 28 through 31, describe in detail your experience. Include in your response :

Employer / Organization

Your job title

Dates and duration

The types of tools used

IOS version

If you have no relevant experience, please type "None".

Select the one box that best describes your experience where designing, managing and supporting real time protocol traffic architectures such as Voice Over Internet Protocol and video was a regular part of your work duties.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Describe in detail your experience designing, managing and supporting real time protocol traffic architectures such as Voice Over Internet Protocol and video. Include in your response :

Employer / Organization

Your job title

Dates and duration

Type of IP PBX supported

Video applications supported

Traffic control tools used (e.g. QoS)

If you have no relevant experience, please type "None".

Select the one box that best describes your experience where designing, managing, configuring and supporting wireless technologies such as wireless networks and mobile device management tools was a regular part of your work duties.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Describe in detail your experience designing, managing, configuring and supporting wireless technologies such as wireless networks and mobile device management tools. Include in your response :

Employer / Organization

Your job title

Dates and duration

The type(s) of hardware platforms used

Specific tasks performed (e.g., field survey, physical installation, etc.)

If you have no relevant experience, please type "None".

Select the one box that best describes your experience where designing, managing and supporting Remote Access tools like SSL VPN, Client VPN, or Point-to-Point VPN was a regular part of your work duties.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Describe in detail your experience designing, managing and supporting Remote Access tools like SSL VPN, Client VPN, or Point-to-Point VPN. Include in your response :

Employer / Organization

Your job title

Dates and duration

The type(s) of tools used

OS versions

If you have no relevant experience, please type "None".

SERVER AND FIELD SERVICES Select the one box that best describes your experience where designing, installing, supporting, monitoring, tuning, patching, and troubleshooting server operating systems such as Windows, Unix / Linux, and / or Mainframe (Z / OS) was a regular part of your work duties.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Select the one box that best describes your experience where designing, installing, supporting, monitoring, tuning, patching and troubleshooting desktop operating systems such as Windows and / or Unix / Linux was a regular part of your work duties.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Select the one box that best describes your experience where designing, creating and deploying images of servers and / or desktop operating systems was a regular part of your work duties.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Select the one box that best describes your experience where designing, implementing, managing and supporting virtualized, hyper-converged and / or software defined network technologies was a regular part of your job duties.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Describe in detail your lead worker experience designing, implementing, managing and supporting virtualized, hyper-converged and / or software defined network technologies. Include in your response :

Employer / Organization

Your job title

Dates and duration

Your role (administrator, designer, implementer, supporter)

Types of hardware and software and / or systems used and versions

Types of imaging software systems used such as SCCM, Acronis

System size (# of systems, servers, client devices, etc.)

Number of users

Number of locations

If you have no relevant experience, please type "None".

Select the one box that best describes your experience where designing, managing and supporting Microsoft Active Directory including creation and management of users, groups, containers, and Group Policies was a regular part of your job duties.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Describe in detail your experience designing, managing and supporting Microsoft Active Directory including creation and management of users, groups, containers, and Group Policies. Include in your response :

Employer / Organization

Your job title

Dates and duration

Your role (administrator, designer, implementer, supporter)

Types of hardware and software and / or systems used and versions

System size (# of systems, servers, client devices, etc.)

Number of users

Number of locations

If you have no relevant experience, please type "None".

Select the one box that best describes your experience where designing, managing and supporting Microsoft Exchange Server was a regular part of your job duties.

Some experience, but less than 3 years

3 years, but less than 5 years

5 years, but less than 7 years

7 years, but less than 9 years

9 years or more

None of the above

Describe in detail your experience designing, managing and supporting Microsoft Exchange Server. Include in your response :

Employer / Organization

Your job title

Dates and duration

Your role (administrator, designer, implementer, supporter)

Types of hardware and software and / or systems used and versions

System size (# of systems,

Salary : $102,020 - $130,208