Veterans Student Support and Compliance Specialist

Working Title :   Veterans Student Support and Compliance Specialist

Classification Title :   Student Services Professional III

Posting Details

Priority Application Date :   Priority Application Deadline : Monday, January 27th @ 11 : 55pm PST  (Posting will remain open until filled)

Position Summary

The Veterans Student Support and Compliance Specialist (Specialist) at Sacramento States College of Continuing Education (CCE) is a key role responsible for supporting student veterans through their educational journey while ensuring compliance with Veterans Affairs (VA), CSU, and institutional policies. The incumbent will be the primary School Certifying Official for CCE. Under general supervision, the incumbent manages VA benefits communications, verifies veteran eligibility, certifies enrollments, and assists their qualified family members with benefits navigation. Key responsibilities include maintaining and updating VA benefits information on the college website, handling certification submissions, and ensuring accurate and timely benefit disbursements. The incumbent collaborates with internal departments and external agencies to manage records, resolve discrepancies, tracking disbursements, and prepare for compliance audits. The role requires effective coordination with VA representatives, internal teams, and stakeholders to address issues and stay current with regulatory changes.

The incumbent is also tasked with outreach and guidance to military service members, veterans, and their families, providing expert advice on educational benefits and program compliance. The position involves preparing annual VA applications for certification, disseminating policy updates, and using sound judgment to maintain communication networks and support structures.

Additional duties may include coordinating with the State Approving Agency (SAA), managing program compliance, and supporting continuous improvement efforts related to military-affiliated student services.

The incumbent is also responsible for overseeing student financials associated with billings, invoices, payment arrangements and refunds. The incumbent works with students, various state agencies, foreign governments, internal campus departments, program and registration staff, and local businesses for billings. The incumbent must uphold, implement, communicate and enforce federal, state, CSU system, and university policies and regulations.

FLSA :  Exempt (Not eligible for overtime)

Anticipated Hiring Range : $5,276 per month - $6,396 per month

CSU Classification Salary Range : $5,276 per month - $7,517 per month, commensurate with candidate's education, experience, skills, and training.

Best-in-class Benefits :

CSU Total Compensation :

Salary Grade / Range :  1

Recruitment Type :   Temporary  (Annually Renewable)

Time Base :   Full-Time

Work Hours :   Work hours are established within CCE's operating hours of Monday Friday, 7 a.m. 6 p.m.

Department Information

The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs.

For more information, visit the Sacramento State, College of Continuing Education website at

Minimum Qualifications

Knowledge and Abilities :

The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Experience :

Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A masters degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education :

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Required Qualifications

Education :

• Equivalent to graduation from a four-year college or university in a related field; including or supplemented by upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master's degree in counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Required Knowledge, Skills, and Abilities :

Condition of Employment :

Preferred Qualifications

12. Experience in higher education, continuing education preferred.

13. Experience working with the military / veteran population.

14. Experience with and / or knowledge of VA education benefits and / or other benefit programs.

15. Knowledge of VA data systems (i.e. "Enrollment Manager", "Tungsten Network").

16. Experience with Common Management System (CMS); Microsoft 365; Continuity Spectrum / 2000 (C2K), CVent, CashNet, Smart Pay and Customer Relations Management (CRM).

Documents Needed to Apply

Resume and cover letter.

Failure to upload required documentation may result in disqualification.

About Sacramento State

is located in the heart of Californias capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the Farm-to-Fork Capital, is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission :

As Californias capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement. As the regional hub of higher education, Sacramento State is dedicated to ; ; ; ; , and .

As evidenced by the values embedded in our , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued.  Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.

To learn more about why you should join the Hornet Family, please visit the page.

Equal Employment Opportunity

California State University, Sacramento is an Affirmative Action / Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity / expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and / or interviewing process, visit .

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit .

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification :

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the current Annual Security Report (ASR) is available for viewing at . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request from the Office of Clery Compliance & Training by emailing .

Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and / or job duties. If this position is identified by the Director of Clery Compliance & Training as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.

Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

COVID19 Vaccination Policy

Effective May 2023, per the , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

Out of State Employment

Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.

As of January 1, 2022 the  prohibits the hiring of employees to perform CSU-related work outside the state of California.

Eligibility Verification

Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).

Note to Applicants :

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

Salary : $5,276 - $7,517