What are the responsibilities and job description for the Front Desk Receptionist position at SAFARI PEDIATRICS?
Job Overview
We are seeking a friendly and professional Front Desk Receptionist to join our team in a dynamic Physician environment. The ideal candidate will be the first point of contact for our patient's parents, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently. Bilingual candidates are highly encouraged to apply, as we value diverse communication skills in enhancing client experiences.
Duties
- Greet patients/parents upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in patient and family contact information.
- Answer phone calls promptly, demonstrating excellent phone etiquette while addressing inquiries or directing calls as necessary.
- Provide excellent customer service to enhance patient/parents' satisfaction.
- Handle patient requests and complaints with professionalism and a solution-oriented approach.
- Maintain an organized front desk area, ensuring all materials are stocked and readily available.
- Assist in managing appointments and coordinating with other departments for seamless patient services.
- Perform audit duties as required, ensuring accurate financial reporting and record keeping.
- Collaborate with team members to ensure high standards of customer service.
Requirements
- Previous experience in a front desk or customer service role within the medical field is preferred.
- Strong communication skills; abilities are highly desirable.
- Familiarity with medical management software is a plus.
- Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.
- Willing to follow our policies and procedures, and compliance program.
- A positive attitude and strong interpersonal skills to interact with clients from diverse backgrounds.
Join our team as a Front Desk Receptionist where you can contribute to creating memorable experiences for our patients/parents while developing your career in our Pediatrics office
Job Type: Full-time
Pay: $9.00 - $10.00 per hour
Expected hours: 35 per week
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $9 - $10