Resale Shop Manager

Position Title: Resale Shop Manager  

Primary Function: The Resale Store Manager is responsible for implementing the overall strategy and function of a non-profit Resale Store. Responsibilities include serving Safe Harbor clients, generating revenue, and providing excellent community/customer service of the Safe Harbor Resale Shop.  This is a full time, salaried, exempt position eligible for full benefits. 

Reports To:  Director of Finance 

Direct Reports: Resale Shop Assistant Manager, Furniture Pickup Associate, Resale shop Associates, Furniture Pickup Assistant, Team Leader, Lead Donation Assistant 

Responsibilities: 

Operational Responsibilities 

• Oversee day-to-day operations of the store, including supervising staff and volunteers and delegating tasks to maintain an efficient, profitable and enthusiastic work environment 

• Oversee and manage donation collection, organization, and pricing of resale items  

• Work on the sales floor to direct staff and volunteers in merchandising and selling items 

• Oversee the pricing structure, making certain that items are priced appropriately 

• Interact with customers daily to stay aware of sales trends, recognize regular customers and solve any situations that may require managerial input 

• Responsible for scheduling staff and volunteers to ensure the store is properly staffed during hours of operation and special events, including pop-up events.  

• With the leadership of the Director of Finance, identify the store’s goals, needs and priorities and effectively communicate them to staff 

• Conduct store staff meetings regularly 

• Manage staff issues and concerns, and provide support and feedback regarding performance 

• Ensure the store is a safe place to work and shop by conducting routine equipment maintenance and promptly addressing any safety or operational issues 

• Work with local community and area businesses to identify and implement partnerships for donations  

• Utilize social media and other tools for marketing for the store in collaboration with the Development team. 

• Oversee and manage the Furniture Donation Delivery and Pick-up team including but not limited to deliveries, offsite storage, scheduling, pickups and collaboration with other teams. 

Financial Accountability  

• With the leadership of the Director of Finance and Business Manager, create and maintain monthly sales goals to insure profitability for store  

• Ensure that cash-outs happen daily, and any irregularities are explained 

• Submit daily financial activity in timely manner, including bank deposits and charge card details 

• Responsible for operating within monthly and yearly budget 

General 

• Attend Safe Harbor staff meetings and trainings as required 

• Other duties as assigned by Director of Finance 

• Enthusiastically support the mission & vision of Safe Harbor to peers, clients & the community 

Essential Qualifications:   

• Minimum three years of management or high-level assistant management experience 
• High school diploma or equivalent required; Bachelor’s degree preferred 

• Resale/thrift store experience considered a plus 

• Outstanding customer service skills 

• Ability to communicate with customers, staff and volunteers with courtesy, authority, and clarity 

• Demonstrated ability to work as part of a team, as both a leader and team player 

• Highly organized, making neatness of the store a priority 

• Must be able to lift a minimum of 50 lbs., bend, squat, stretch and stand during an entire shift. Must be able to use proper lifting techniques.