Customer Service/Account Manager

Job Description

Job Description

Join Safe Harbour Insurance, a trusted pillar in the Plymouth, Massachusetts community, known for our exceptional customer service and unwavering commitment to our clients. Our office is where teamwork thrives, ideas are welcomed, and growth opportunities are abundant. As a Customer Service representative, you will be the first point of contact for our clients, providing them with expert assistance, excellent solutions, and a warm, welcoming atmosphere from our Plymouth office.

Benefits

Annual Base Salary Based on Experience

Mon-Fri Schedule

Evenings Off

Retirement Plan

Hands on Training

Paid Time Off (PTO)

Health Insurance

Responsibilities

Client Assistance : Provide support and assistance to policyholders, addressing inquiries and resolving issues in a timely and efficient manner.

Policy Inquiries : Respond to customer questions regarding insurance policies, coverage details, and claim processes.

Documentation : Maintain accurate records of client interactions, ensuring all information is updated and accessible as needed.

Problem Resolution : Identify and resolve customer concerns, escalating complex issues to the appropriate department.

Customer Satisfaction : Ensure a high level of customer satisfaction by actively listening to client needs and offering tailored solutions.

Requirements

MINIMUM OF 2 YEARS PROPERTY & CASUALTY INSURANCE EXPERIENCE

Communication Skills : Excellent verbal and written communication abilities.

Customer Focus : A passion for delivering exceptional service and building strong client relationships.

Empathy : Ability to understand and address the needs of clients with empathy and care.

Organizational Skills : Strong attention to detail and ability to multitask effectively.

Team Player : Collaborate with colleagues to provide seamless customer service.

Professionalism : Maintain a professional demeanor and uphold the values of Safe Harbour Insurance.