Chief People Experience Officer

Safe Horizon's mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities. We are the largest organization helping victims of violence, abuse and exploitation in the United States. We continue to be recognized and sought out as leading experts on violence and victimization, both nationally and globally. Our dedicated staff of over 750 touches the lives of more than 250,000 children, adults, and families each year. Safe Horizon’s offices are located throughout the five boroughs of NYC in over 150 locations with many programs operating non-traditional work hours including 24-hour programs.

The Chief People Experience Officer (CPX) is responsible for leading the people strategy for Safe Horizon, aligning human resources (HR) initiatives with business objectives and providing the overall oversight and vision setting for operational and administrative goals, policies and practices. The CPX, with their team, will utilize a human-centered approach to enhance the overall employee experience from position candidacy through transitions from Safe Horizon. The CPX will lead the following efforts: employee experience and engagement; workforce management; compensation and benefits, HR systems and technology; learning and staff development (with the Deputy Chief Program Officer); compliance and risk management; change management; crisis management, and data collection and reporting. The CPX is a member of Safe Horizon’s Executive Team which sets the strategy for overall organizational success.  The CPX consults and works with executive management, middle management and all employees and is key to creating and maintaining an effective organizational work environment.

The CPX is a steward of organizational culture and with the PX team cultivates a culture of belonging and inclusion, encourages innovation, and supports change management. 

Responsibilities:

• Supervise staff of people experience professionals to develop, lead and implement the people experience strategy to support all aspects of both day-to-day human resources services and the overall organizational growth plan

• Serve as a strategic business partner to management and staff on employee relations issues, interpretation of company policies, procedures and guidelines

• Provide guidance to managers on performance evaluation, career development, talent acquisition, equitable and fair compensation, benchmarking, benefits, performance management and personnel changes

• Recommend, develop and implement programs to sustain positive employee morale and low employee turnover, and support the Safe Horizon strategic plan

• Ensure all HR systems and processes are up-to-date

• Serve as a driving force behind the design and execution of organizational wellness initiatives 

• Uphold and shape organizational commitment to anti-racism/anti-oppressive values through the employee experience

• Measure, manage, and motivate employee performance through the coordination of a performance management program

• Develop talent acquisition strategies and practices that meet the organizations business needs, with a particular focus on direct hires 

• Leveraging data and analytics to gain insight into workforce trends, employee behavior, and overall organizational health in order to inform strategic decisions and actions in talent acquisition, employee engagement, and retention.

• In conjunction with the Deputy CEO and the CFO, design progressive compensation and benefits programs to attract, retain, and reward top performers

• Lead and manage the implementation of talent development programs to continuously grow and challenge employees creating a career ladder for the agency 

• Maintain responsibility for organization compliance with all funder and legislative requirements (i.e., OSHA, EEO, FMLA, FLSA)

• Perform other responsibilities required to support the organization’s HR needs

Qualifications:

• 10 years of progressive human resources experience

• Demonstrated knowledge of multiple human resources disciplines (employee relations, performance management, talent acquisition, compensation, training, benefits, etc.)

• Experience with nonprofit organizational management, include engagement with board of directors. Human services organizations a plus

• Demonstrated expertise in applicable laws and regulations related to human resources and general business practices, both nationally and internationally

• Proven ability to plan, develop and direct the organization’s Human Resources/Department’s function and performance

• Certification in SHRM and/or HRPI preferred

• Bachelor’s degree in Human Resources/Business, Master's Degree preferred

Desirable Skills

• A capable decisive self-starter, able to collaboratively challenge the status quo to ensure best practices and improved efficiency

• A proactive, flexible team member with a can-do attitude and strong influencing skills

• An excellent project manager with ability to collaborate across all levels of staff as well as lead projects to successful and timely completion.

• An excellent communicator, both verbal and written, with an engaging and professional manner; able to communicate at all levels

• A grounded anti-racist leader able to engage in growth conversations and activities that challenges racism and other forms of exclusion, bias, and oppression

• An effective multi-tasker with the ability to prioritize work, and to maintain confidentiality and accuracy of employee information

• A seasoned professional, able to handle difficult situations effectively, exhibiting sound judgment

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. 

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. 

Technology Statement: 
Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. 
Please follow this link to view complete EEO Law and complaint filing information: 

Please follow this link to view complete EEO Law and complaint filing information: 

Know Your Rights: Workplace discrimination is illegal